Resolution Specialist

About the Job At KSI Law, Kreditor Services is our division dedicated to legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation. We are committed to setting the national standard for creditors' rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests. The Resolutions Specialist handles inbound and outbound collection activity on lower-value accounts (over $750) across all provinces. This role is ideal for individuals with strong verbal communication skills and entry-level experience in customer-facing roles, with a focus on empathetic engagement and resolving overdue balances using structured scripting, dialer technology, and CRM systems. Hourly Rate: $18.00/hour As a Resolutions Specialist, you will be: Account Management & Customer Communication Handling inbound and outbound calls on low-balance accounts, and emailing through standardized Outlook templates Documenting all interactions and updates in the legal CRM. • Providing basic account clarification and payment options Payment Solutions & Negotiation Offering flexible repayment solutions within scope Escalating complex or non-responsive accounts to the appropriate resolution tier Operational Collaboration Supporting team performance and daily operational targets Following internal policies, scripts, and compliance protocols As our ideal candidate, you will bring: Required: 1+ year in a contact centre or customer-facing role (e.g., retail, customer service, call centre) Strong verbal communication and interpersonal skills Basic computer literacy and proficiency in Microsoft Outlook and Excel Fluent in English (spoken and written) Availability to work rotating shifts, including mandatory rotational Saturdays Preferred: Familiarity with the Canadian debt collection process Experience handling account inquiries or billing issues Location & Schedule: On-site — Markham, Ontario, Canada. Shifts rotate across 9am–5pm, 11am–7pm, and 1pm–9pm, with mandatory rotational Saturdays Compensation & Employment Terms: $18.00/hour. This is an hourly contract position. How to Apply: External candidates are encouraged to apply directly through this LinkedIn posting. Internal applicants should apply directly through KSI Law's HR department at [email protected]. We look forward to receiving your application. As a member of the KSI Law team, you will have access to: Weekly incentive programs tied to performance and targets Free gym membership at our office location 24/7 support through our Employee Assistance Program (EAP) A commitment to professional development and growth opportunities An active social committee hosting regular team events and recognition programs throughout the year KSI Law uses artificial intelligence (AI) as part of our application screening process to help identify candidates whose qualifications and experience align with this position's requirements. Equal Opportunity Statement We thank all applicants for their interest in KSI Law; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. KSI Law is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

The Resolutions Specialist manages inbound and outbound collection activities for low-balance accounts using CRM systems and dialer technology. Key duties include negotiating repayment solutions, documenting interactions, and following compliance protocols to resolve overdue balances.

Candidates must have at least one year of experience in a contact center or customer-facing role and be proficient in English and Microsoft Office. Availability for rotating shifts, including mandatory Saturdays, is required.

• Weekly incentive programs • Free gym membership • Employee Assistance Program (EAP) • Professional development and growth opportunities • Social committee events

• Customer servicePreferred
• Microsoft ExcelPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Interpersonal Skills
• Microsoft Outlook
• Microsoft Excel
• Debt Collection
• Customer Service
• Account Management
• Negotiation
• CRM Systems
• Empathetic Engagement

• Legal
• Customer Service & Support
• Finance & Accounting

Minimum experience

0+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available