Kyle Welsh
Open to opportunitiesIT Analyst at Royal Canadian Mounted Police
Ottawa, ON
About
Experience: IT Analyst at Royal Canadian Mounted Police (2024–2024); IT Technician at Finance Canada (2022–2022); Robotic Process Analyst at Global Affairs Canada (2022–2022). Studied Bachelor of Computer Science, Computer Science at Carleton University.
Skills
- Attention to detail
- C++
- Communication
- CSS
- Customer service
- Data entry
- English
- Google Workspace
- HTML
- Inventory management
- Java
- JavaScript
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Organization
- Problem solving
- Python
- SQL
- Time management
Experience
IT Analyst
Royal Canadian Mounted Police
Jan 2024 to Aug 2024
Ottawa
• Identified and documented IT issues across internal systems and applications used by RCMP personnel. • Analyzed technical problems and coordinated with the appropriate IT or operations teams for resolution. • Acted as the first point of contact for technical support inquiries, assessing and redirecting user issues to appropriate IT teams. • Maintained detailed logs of issues, resolutions, and follow-up actions to support accountability and tracking. • Assisted in improving internal IT processes by flagging recurring problems and suggesting process improvements. • Ensured all incident reports followed RCMP protocols for security, confidentiality, and operational integrity. • Operated under Security clearance while supporting government projects.
IT Technician
Finance Canada
Sep 2022 to Dec 2022
Ottawa
• Maintained and updated internal ticketing systems to ensure accurate hand-off and follow-through of user requests. • Gained exposure to enterprise-level IT operations and support workflows in a government environment. • Practiced discretion and professionalism when handling sensitive user information.
Robotic Process Analyst
Global Affairs Canada
May 2022 to Aug 2022
Ottawa
• Supported digital transformation by helping automate administrative and operational workflows through RPA tools. • Created and maintained spreadsheets and documentation for onboarding, process tracking, and reporting, used by current and future staff. • Helped identify tasks for automation and supported requirements gathering and process mapping to develop automation workflows. • Supported RPA bot development by preparing data, testing scripts, validating results, and tracking issues to enhance stability and reduce errors.
Education
Carleton University
Bachelor of Computer Science, Computer Science
Ottawa
2020 to 2025
Specialization in algorithms