About
Client-focused Account Manager with 15+ years of experience in inside sales, customer relations, and administrative coordination across B2B and wholesale sectors. Proven ability to build strong client partnerships, manage order fulfillment, and drive account growth. Proficient in ERP systems (Cin7 Core, MYOB EXO) and CRM tools (Salesforce, Pipedrive). Recognized for a proactive and ethical approach to account management, with strong organizational and communication skills.
Skills
- Ability to work under pressure
- Account Management
- adaptability
- Appointment Scheduling
- Attention to detail
- Business development
- client advocacy
- Client Onboarding
- Client Relationship Management
- Communication
- Conflict Resolution
- Critical Thinking
- CRM Management
- Cross-Functional Collaboration
- Customer service
- Data entry
- English
- Full-Cycle Sales
- Google Workspace
- interpersonal skills
- Inventory management
- issue resolution
- Lead Qualification
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- Multitasking
- Order Fulfillment
- Order tracking
- Organization
- Payment Processing
- Pipeline Development
- Planning
- Point-of-sale systems
- Prioritization
- Problem solving
- Product Knowledge
- record keeping
- Relationship Building
- Reliability
- Retention
- Sales
- Salesforce
- Sales Reporting
- Teamwork
- Time management
- written communication
Experience
Sales & Marketing Administrator
Phoenix Fire Systems Inc.
Dec 2024 to Present
• Develop and execute marketing campaigns to drive sales. • Coordinate events and liaise with clients and vendors. • Maintain digital content, social media, and email marketing. • Prepare sales reports and analyze marketing performance.
Inside Sales Administrator - Account Manager
Panasonic Canada – Integrated Services Division
Nov 2024 to Present
• Provide administrative and client support to the inside sales team and ensure timely follow-ups. • Assist in preparing reports, tracking performance metrics, and managing CRM data. • Coordinate promotional materials and client-facing presentations. • Manage sales order processing to ensure accuracy and timeliness.
Finance, Sales, and Admin Support
Unicut
Aug 2022 to Nov 2024
Sydney, Australia
• Managed bank reconciliations, invoicing, and payment tracking. • Used MYOB EXO ERP for invoicing, reconciliations, and maintaining accounting records. • Performed data entry and maintained sales/financial spreadsheets. • Contributed to operational and financial process improvements.
Inside Sales Supervisor
Keller Williams Realty
Aug 2018 to Aug 2024
• Led a team of Inside Sales Agents, providing training and performance coaching. • Managed client appointments and maintained an up-to-date CRM. • Supported business growth through strong client relationships.
Admin & Finance Support
Jaybro Inc.
May 2018 to Aug 2022
Sydney, Australia
• Managed executive calendars, travel bookings, and meeting coordination. • Performed data entry, invoice management, and reporting using MYOB EXO. • Chased overdue payments and supported finance & operations reporting.
Executive Assistant / Admin Roles
Various Employers
Jan 2014 to Jan 2018
• Provided high-level support to executives, including calendar management and correspondence. • Supported finance functions (billing, invoice processing, budgeting reports). • Worked across real estate, consulting, and finance sectors.
Technical Claims Officer / Supervisor
QBE Insurance – GSSC
Jun 2013 to Dec 2014
• Managed claims processing team and ensured timely resolution. • Trained new hires and maintained quality control.
Customer Service Representative
Optus Mobile & Citibank
Jan 2006 to Jan 2013
• Delivered professional support to clients via phone, chat, and email. • Resolved technical, billing, and general inquiries.
Education
University of Santo Tomas
Bachelor of Science, Accountancy
Philippine Women's University
Bachelor of Science in Business Administration, Business Administration
Languages
- EnglishFluent