PART- TIME -Kiehl's Keyholder - Toronto Eaton Centre

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s! We have an exciting opportunity to join the Kiehl’s team as a Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team. Why Kiehl’s Monthly sales bonus potential on top of hourly base wage Generous quarterly gratis allocation Clear career growth opportunities As a Key Holder At Kiehl’s You Will Deliver best-in-class experience to customers to create an unforgettable customer experience. Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling. Support daily operations at point of sales (POS) activities. Enforce company policies and procedures. Follow brand CRM procedures to recruit and retain customers. Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager Communicate to Store Manager useful information about competition, clients or all other key events. Perform open and closing procedures for the store. Attend all scheduled shifts. What Do You Need To Succeed Retail and/or cosmetic experience preferred Prior key holder experience preferred Customer service experience Great communication skills Diligent and responsible attitude Analytical skills Basic computer skills Must be willing to work flexible hours and to work nights and weekends High School Diploma or GED required Must be 18 years or older Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis English mandatory, second language an asset We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against and applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

The Keyholder assists the Store Manager in achieving sales goals while delivering a high-quality customer experience. Responsibilities include managing daily POS activities, maintaining store merchandising, and performing opening and closing procedures.

Candidates should have a High School Diploma or GED and be at least 18 years old. Prior experience in retail, cosmetics, or as a key holder is preferred, along with the ability to work flexible hours including nights and weekends.

• Monthly Sales Bonus • Quarterly Gratis Allocation • Career Growth Opportunities

• Customer servicePreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Product Knowledge
• POS Operations
• CRM Procedures
• Merchandising
• Communication Skills
• Analytical Skills
• Basic Computer Skills
• Store Opening and Closing

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Manufacturing

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level