Field Service Representative

Job summary

Operate, inspect, maintain, and repair naval communication systems aboard ships and at the Halifax office, resolving hardware, software, and system issues within service-level requirements. Install and test engineering changes, support engineering staff, and help develop and deliver technical training to the customer and Department of National Defence.

Job details

Job Title: Field Service Representative Job Location: Halifax, NS Job Code: 44918 Job Schedule: Day Shift Compensation Range: Between $75,000 - $95,000 CDN annually About your next Challenge as a Field Service Representative: The Field Engineering Representative (FSR) is responsible for operation, inspection, maintenance, and repair of L3Harris Naval Communication System for the AOPS and JSS In Service Support (AJISS) contract. The ideal candidate will have a strong and practical understanding of the operation and maintenance of Naval Communications and Networking systems. This includes experience with commonly used product lines such as SATCOM, HF, VHF and UHF systems, as well as Distributed Antenna Systems (DAS). This field support will primarily occur onboard ships at the Halifax Dockyard and at the L3Harris office in Halifax NS. What will you do: * Resolve hardware / software / system issues in accordance with technical manuals, schematics, engineering drawings, and written/verbal instructions; * The FSR will work within a SLA (service-level agreement) framework which guides how much time is allowed for ticket response and handling. * Install and test Engineering Changes for Communication System in support of AJISS. * Support L3Harris Engineering staff with assigned tasks between periods of onboard ship work. * Assist in the development and delivery of technical training and materials to the customer and DND. * The candidate could cross train on the Integrated Platform Management System (IPMS) to enable support of other L3Harris FSR’s but the primary role will be the Naval Communication System. * The FSR may be called upon to travel domestically or internationally on occasion to support the customer. Required Skills and Experiences: * Bachelor’s degree in Electrical Engineering (BSEE) with a minimum of 5 years of relevant experience, or a certified Communications/Electronics Technician with at least 8 years of hands-on experience in the field. * Advanced computer skills & Microsoft Office Suite; * Comprehensive shipboard experience with communication systems. * Strong organizational skills and attention to detail; * Excellent problem analysis and troubleshooting skills; * Experience reading electrical and mechanical drawings with the ability to produce technical documentation; * Experience with wiring and splicing, including soldering and termination; * Self-motivated and able to work independently with minimal supervision; * Good interpersonal and communication skills and the ability to work effectively in a team environment; * Strong aptitude in time management: able to set priorities and organize workload assigned in an efficient manner; * Ability to operate test equipment (function generator, oscilloscopes, logic analyzers, spectrum analyzers, etc…); * Ability to operate various hand & power tools; * Well versed in acceptance trials and set to work procedures. * Knowledge in IT System Administration an asset; * Current or previous J-STD-001 / IPC-A-620 certification an asset; * Knowledge with DRMIS an asset; * The candidate must be physically capable to work onboard Naval vessels, traversing multiple decks, carrying tools or equipment, performing component installation and removals. Must be able to lift up to 50 lbs. * Possession of a valid driver’s license is required. * Possession or able to obtain a valid Passport for occasional travel as required. Eligibility Criteria (Mandatory): * Must be eligible for registration with the Controlled Goods Program; * Must be eligible to obtain and maintain a government of Canada “Reliability” status and Level 2 (Secret) security clearance. L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation. L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion.

What you’ll do

Operate, inspect, maintain, and repair naval communication systems aboard ships and at the Halifax office, resolving hardware, software, and system issues within service-level requirements. Install and test engineering changes, support engineering staff, and help develop and deliver technical training to the customer and Department of National Defence.

Requirements

Requires a bachelor’s degree in Electrical Engineering and at least five years of relevant experience, or communications/electronics technician certification and at least eight years of hands-on field experience. Candidates need shipboard communications experience, strong troubleshooting and technical documentation skills, the ability to use test equipment and tools, physical capability to work aboard naval vessels, a valid driver’s license, and eligibility for required Canadian security and controlled-goods clearances.

Listed skills

• Technical Documentation · Preferred
• Microsoft Office · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Naval Communications Systems
• Shipboard Communications Systems
• System Troubleshooting
• Hardware And Software Maintenance
• System Installation And Testing
• Electrical And Mechanical Drawings
• Technical Documentation
• Wiring And Splicing
• Soldering And Termination
• Test Equipment Operation
• Acceptance Trials
• Set-To-Work Procedures
• Microsoft Office
• Time Management
• Technical Training
• IT System Administration
• Function Generator
• Power Tool Operation
• Secret Clearance
• Organizational Skills
• Lifting Ability
• Mechanical Drawings
• Valid Driver's License
• Self-Motivation
• Oscilloscope
• Electrical Engineering
• Soldering
• Telecommunications
• Electrical Wiring
• Communication
• Communications Systems
• Computer Literacy
• System Administration
• Distributed Antenna Systems
• Electronics
• Engineering Drawings
• Field Service Management
• Problem Solving
• Logic Analyzer
• Suspension (Vehicle)
• Service-Level Agreement
• Technical Communication
• Test Engineering
• Troubleshooting (Problem Solving)
• Splicing
• Test Equipment
• Detail Oriented

Job areas

• Engineering
• Technology
• Trades
• Customer Service & Support
• Government & Public Sector
• Field Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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