Manager of surgical access and administrative services

Job summary

Lead the surgical access, pre-operative, and administrative services teams supporting operating rooms in Quebec City and Laval, overseeing staffing, patient pathways, administrative controls, and support services. Monitor operational and financial performance, improve access and operating room utilization, and coordinate with clinical teams and other partners to achieve quality, efficiency, and growth objectives.

Job details

Operating Room Division Be part of an organization that is redefining private healthcare. The Lacroix Medical Group is a major player in Quebec's private healthcare sector, structured around three core areas of activity: Network of medical clinics Operating Rooms Biomedical Laboratory Supported by a comprehensive corporate structure (finance, information technology, legal affairs, human resources, marketing, and call center), the organization operates in a demanding, constantly evolving environment where collaboration and performance are essential. Since its founding in 2009, the Group has experienced sustained growth and now has nearly 350 employees. As part of its development, Lacroix aims to continue optimizing its operations and strengthening its growth initiatives both nationally and internationally. To support the growth of our surgical activities in Quebec City and Laval, we are seeking a Surgical Access and Administrative Services Manager. This key role directly contributes to the performance of our operating rooms by ensuring a smooth patient administrative journey, optimizing the pre-operative process, managing administrative teams, and continuously improving access operations. Your Role Reporting to the Operating Room Director, you will be responsible for all access activities, the pre-operative pathway, and administrative services supporting the operating rooms in Quebec City and Laval. In this role, you will lead the pre-operative and administrative teams, including the secretarial staff, and ensure the performance of processes that contribute to a smooth patient journey and the optimal use of operating room capacity. You will work closely with the operating room managers, responsible for clinical activities and the daily operations of the rooms, to ensure the alignment of operational priorities, the achievement of performance objectives, and the continuous improvement of services. You will also collaborate with clinical teams, human resources, finance, the quality and continuous improvement team, as well as various external partners. Through your inspiring leadership, rigorous management, and ability to optimize processes, you will contribute to improving access to services, supporting the growth of surgical activities, and ensuring the achievement of quality, efficiency, and organizational performance objectives. What You Will Accomplish Mobilize and develop teams Ensure the complete management of the administrative offices and ensure optimal workload distribution. Supervise the pre-operative teams in both operating rooms. Plan staffing levels, manage schedules, absences, and replacement needs. Participate in the recruitment, onboarding, integration, and development of employees. Evaluate performance and foster a culture of collaboration, accountability, and continuous improvement. Support teams through organizational changes and evolving practices. Optimize access to services and the performance of the patient journey. Manage the patient journey, from the initial surgical request to the surgery itself. Follow up on requests, submissions, reminders, and waiting lists. Maximize the conversion rate and operating room occupancy. Proactively monitor available time slots and coordinate filling efforts in collaboration with operating room managers, clinics, and the call center team. Analyze the performance of activities under their responsibility and implement the necessary corrective actions. Contribute to achieving growth and operational capacity utilization objectives. Manage temporary accommodations and related services to provide an optimal experience for patients and their companions. Ensure a smooth pre-operative pathway Coordinate the various administrative steps of the patient pathway. Ensure adherence to deadlines and compliance of the pre-operative process, particularly with regard to required examinations, forms, authorizations, and documents. Collaborate with clinical teams to ensure a simple, seamless, and safe patient journey. Reduce delays, bottlenecks, and avoidable cancellations. Ensure the efficiency of administrative and support services Supervise and optimize administrative and financial activities by ensuring compliance with the billing cycle, accounts receivable tracking, adherence to administrative controls, and resolution of discrepancies. Manage and optimize suppliers, equipment, and support services by ensuring resource availability, maintenance tracking, and quality of services provided. Ensure compliance with administrative controls, internal policies, and authorization thresholds applicable to its areas of activity. Manage Performance Develop and monitor performance indicators, such as pre-operative time, time to surgery, cancellation rate, conversion rate, operating room occupancy rate, and operating room capacity utilization. Deploy and manage performance dashboards. Produce analyses and recommend corrective actions to improve operational and financial performance. The Ideal Candidate You are known for your inspiring leadership, your ability to structure operations, and your aptitude for working closely with multidisciplinary teams. You enjoy improving processes, analyzing performance, and implementing concrete solutions that generate a lasting impact. You Possess, In Particular University degree in administration (required), operations management, healthcare management, or a related field, or relevant experience (an asset). Minimum of 5 years of experience in managing teams and administrative processes Experience in the healthcare sector, in a surgical setting, or in a regulated environment (an asset). Experience in continuous improvement and process optimization. Excellent command of performance indicators and operational management. Inspiring leadership and excellent interpersonal skills. Strong customer, results-oriented, and committed to continuous improvement. Excellent organizational and prioritization skills. Excellent command of spoken and written French and English. Proficient with office software, dashboards, and management systems. Work Location Quebec City (70%) and Laval (30%), with regular travel between the two operating rooms. A sustained on-site presence is required to support the teams and monitor operations. Why Choose Lacroix Medical Group? We offer you the opportunity to play a key role at the heart of our surgical activities and to have a direct influence on the performance, patient experience, and development of our operating rooms. You Will Benefit From A key position with a direct impact on access to care and the performance of operations. A high degree of autonomy in your duties. An opportunity to contribute to the evolution of a rapidly growing sector. A dynamic, collaborative, and innovation-driven team. Concrete and stimulating continuous improvement projects. An environment that fosters collaboration, professional development, and autonomy. Competitive total compensation. Working Conditions And Benefits By joining the Lacroix Medical Group, you will thrive in a stimulating and growing environment where employee well-being and development are our top priorities. Our Benefits Annual gift card at Lacroix Private Medicine providing quick access to physicians and nurse practitioners. Annual health credit account. Continuing education and professional development budget. FTQ Workers' Fund with employer contribution. Monthly cell phone allowance and expense account for travel to the Laval operating room. Competitive vacation and flexible work days. Free parking. A growing network offering numerous opportunities for advancement. An environment conducive to your professional development A modern, dynamic, and constantly evolving work environment. A culture of continuous improvement and innovation. A committed and collaborative team. Activities that foster teamwork. Unlimited coffee ☕. Work Location Quebec City (70%) and Laval (30%), with regular travel between the two operating rooms. Do you want to have a real impact on access to care and the performance of surgical procedures? Join an organization where operational excellence, patient experience, and continuous improvement are at the heart of everything we do.

What you’ll do

Lead the surgical access, pre-operative, and administrative services teams supporting operating rooms in Quebec City and Laval, overseeing staffing, patient pathways, administrative controls, and support services. Monitor operational and financial performance, improve access and operating room utilization, and coordinate with clinical teams and other partners to achieve quality, efficiency, and growth objectives.

Requirements

A university degree in administration is required; a degree in operations management, healthcare management, or a related field, or relevant experience, is an asset. Candidates need at least five years of experience managing teams and administrative processes, strong operational and continuous-improvement capabilities, proficiency with office software and management systems, and excellent spoken and written French and English.

Benefits

• Annual Gift Card for Access to Physicians and Nurse Practitioners • Annual Health Credit Account • Continuing Education and Professional Development Budget • Employer Contribution to FTQ Workers' Fund • Monthly Cell Phone Allowance • Travel Expense Account • Competitive Vacation • Flexible Work Days • Free Parking • Professional Development Opportunities • Team-Building Activities • Unlimited Coffee

Listed skills

• Continuous Improvement · Preferred
• Process Optimization · Preferred
• Team Leadership · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Administrative Operations Management
• Surgical Access Management
• Pre-Operative Process Management
• Patient Journey Coordination
• Process Optimization
• Continuous Improvement
• Performance Indicator Management
• Dashboard Management
• Workforce Planning
• Scheduling
• Recruitment and Onboarding
• Financial Administration
• Billing and Accounts Receivable
• Stakeholder Collaboration
• French and English Communication

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Finance & Accounting
• Human Resources