SERVER SAKE

Job summary

The server will provide exceptional guest service while maximizing beverage sales and maintaining high standards of quality. They are also responsible for inventory management, training team members, and ensuring all departmental procedures are followed.

Job details

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Server - Sake to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: Server - Sake Property: Masaki Sushi This posting is for an new vacancy within Lais Hotel Properties Limited. Position Summary: To assist the restaurant team in achieving high standards of quality service, while developing the Food & Beverage team professionally in the area of service and wine. Duties and Responsibilities: Primary Responsibilities: * Provide personalized and exceptional guest service at every given opportunity * Meeting established up-selling and sales goals * To ensure key targets are met * To provide a high standard of service * To maximize all beverage sales through promotions and server participation * To keep overhead down without being detrimental to the business * To assist in the carrying out of training sessions relating to wine service, company wide when required * To carry out a monthly beverage inventory and assist in sales reports * To review wine list, and liquor inventory on an ongoing basis * Recommend products according to budget * To assist in the development of the team and to participate fully with ongoing training initiatives, company wide as required * To be fully aware of departmental standards and procedures ensuring standards are maintained at all times as agreed upon by the manager * To ensure that a high standard of guest service to both internal and external guests is met. * To ensure all objectives set by the manager are achieved wherever possible * To ensure all equipment in the department is correctly used, maintained and properly stored and is always kept clean * Possess extensive wine and beverage knowledge to be able to communicate confidently with all guests * To ensure all correct mis en place is carried out prior to service as agreed with the Food and Beverage Manager * To be accountable for end of shift closing down procedures, change requests and server tip outs * Exceptional food and wine knowledge * Product and regional area knowledge * Assisting in opening and closing duties * Create check, collect payment, and settle transactions following standard operating procedures * Responsible for cash floats and deposits * Leading in the service function and setting a positive example for new and existing team members * To liaise with the Supervisor/Manager on training needs for team members * To complete Skills Checklists for all new hires * Recommend wine menu changes to Food & Beverage Manager * Having a thorough knowledge of Vintage Hotels’ products and services * Suggesting additional product and services meeting our guests’ specific preferences * Performing group billings * All other duties as assigned Health and Safety Responsibilities: * A worker shall, 1. work in compliance with the provisions of the Occupational Health & Safety Act and the regulations; 2. Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn; 3. Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and 4. Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows * No worker shall, 1. remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; 2. use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or 3. engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct * Comply with all Vintage Hotels health & safety policies * Do not operate any equipment/machinery without given proper instruction and authority to do so * Horseplay and running will not be tolerated at any time * All personal protective equipment will be properly worn * All personal protective equipment will be worn in the appropriate departments * Do not climb any of the racking systems * Do not ride on the automatic or manual conveyor systems * All long hair must be tied up in order to prevent entanglement in machinery * Do not put any foreign objects (body or innate) into the machines * Do not remove any machine guards * All safety signs must be adhered to * Smoking is not permitted on Company property * Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor * Failure to comply will result in the application of the Human Resources Standard & Procedure “#C.15 Progressive Corrective Action” Technical/Managerial/Administration Requirements: * Demonstrated knowledge of food and wines * Knowledge of POS in Food & Beverage Professional Requirements: * Five (5) years experience, gained in premium Food & Beverage outlets/facilities * Solid technical knowledge of food and wine * Several wine courses and sommelier training * Previous up-selling and/or sales experience is considered an asset Personal Attributes: * Demonstrated ability to deal effectively with guests and Team Members * Composure in resolving guest complaints and delivering exceptional service in food and beverage * Exceptional attention to detail * Ability to pass this knowledge on to peers via internal training program or demonstrations * Demonstrated strong planning and organizing skills * Confidence in selling and up-selling products and services * Positive sales-oriented personality * Desire to meet goals * Ethical and honest Physical Requirements: * Lifting and moving of up to 20lbs * Standing for 6-8 hours per day Questions, quoting the job title and location, may be directed to hr@vintage-hotels.com [hr@vintage-hotels.com] Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

What you’ll do

The server will provide exceptional guest service while maximizing beverage sales and maintaining high standards of quality. They are also responsible for inventory management, training team members, and ensuring all departmental procedures are followed.

Requirements

Candidates must have five years of experience in premium food and beverage outlets and possess extensive knowledge of food and wine. Strong sales skills, the ability to lead team members, and a commitment to health and safety standards are required.

Listed skills

• organizing · Preferred
• Training · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Planning · Preferred
• Sales · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest service
• Up-selling
• Sales
• Wine knowledge
• Beverage inventory
• Training
• POS systems
• Cash handling
• Food knowledge
• Team leadership
• Conflict resolution
• Attention to detail
• Planning
• Organizing
• Communication
• Composure
• Ethical Standards And Conduct
• Change Requests
• Checklists
• Customer Service
• Conveyor Systems
• Occupational Safety And Health
• Standard Operating Procedure
• Selling Techniques
• Machinery
• Mise En Place
• Personal Protective Equipment
• Restaurant Operation
• Upselling
• Demonstration Skills
• Customer Complaint Resolution
• Detail Oriented
• Honesty

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Sales
• Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses