Muhammad Rafey Lakhani

Cybersecurity student at McGill University and IT Support DEP graduate with hands-on experience providing Level 1 support, configuring workstations, managing user access, and troubleshooting Microsoft 365, VPN, email, and network issues. CompTIA Security+ and Cisco CCST certified, bilingual in English and French, detail-oriented, and service-focused.

• Active Directory
• Inventory tracking
• Microsoft 365
• Prioritization
• TCP/IP
• Technical Documentation
• User Onboarding
• VPN
• Windows

1. IT Support Intern

   Les Logiciels Budj'hete Inc.

   Nov 2025 to Dec 2025

   Montreal, Quebec

   • Provided Level 1 support for hardware, software, and network issues in person and remotely through TeamViewer. • Installed and configured computers, printers, peripherals, email accounts, and scan-to-email functionality using SMTP and Thunderbird. • Prepared workstations, TCP/IP and VPN access, and required applications for new-user onboarding. • Troubleshot Microsoft 365, email, and VPN issues; installed Ubuntu Linux, Virtualmin, and Nextcloud; documented interventions and resolutions.

1. McGill University

   Certificate in Cybersecurity, Cybersecurity

   Montreal, Quebec

   2026

2. CFP Leonard-De Vinci

   Diploma of Vocational Studies (DEP) in IT Support, IT Support

   Montreal, Quebec

   2023 to 2025

3. Saint-Laurent Secondary School

   High School Diploma

   Montreal, Quebec

   2020 to 2025

• CompTIA Security+

  CompTIA

• Cisco Certified Support Technician (CCST)

  Cisco

• Ethical Hacker Certificate

  Cisco

• Introduction to Ethical Hacking

  IBM

• Introduction to Technical Support

  IBM

• EnglishFluent
• FrenchFluent
• HindiFluent