Key Holder

Job summary

The Key Holder is responsible for supporting daily store operations, coaching and training staff, and ensuring excellent customer service. They also manage merchandise displays, inventory control, and maintain the store's physical environment.

Job details

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the “Lammle’s Experience”. *** We are looking for both Full Time and Part Time Key Holders *** Responsibilities: * Making the company mission statement our driving force * Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience. * Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre Human Resources Management * Training and development of store staff. * Create and maintain a positive team environment whose players are passionate about our Performance Culture Operational Management * Supporting the implementation of company policies and procedures * All training standards, company programs as per direction. * A strong focus on customer service and consistently maintaining customer service levels * Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory * Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly * Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly Merchandise Management * Lead on merchandise display and presentation consistent with Lammle’s image * Merchandise the store based on promotions or season and store profile as directed * Communicate and support company promotions * Complete markdowns and transfers accurately and in a timely manner * Use windows and store fronts effectively * Product knowledge training and coaching to all outfitters * Promoting and enhancing our company image * Support in allover strategy Skills: * Leader who can engage, inspire empower and motivate others to act. * Strong personal skills, outgoing and able to communicate with co-workers and customers * Sales and customer service orientated, ability to identify opportunities and problem solve * Critical thinking skills, proactive and innovative * Self-motivated, having an ownership mentality and a can-do approach. * Western knowledge preferred Qualifications: * Retail Management experience a must * Tack Experience and knowledge an asset

What you’ll do

The Key Holder is responsible for supporting daily store operations, coaching and training staff, and ensuring excellent customer service. They also manage merchandise displays, inventory control, and maintain the store's physical environment.

Requirements

Candidates must have prior retail management experience and a strong focus on customer service. Knowledge of western lifestyle and tack experience is considered an asset.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Leadership · Preferred
• Sales · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Sales
• Team management
• Training and development
• Inventory control
• Merchandising
• Communication
• Problem solving
• Critical thinking
• Product knowledge
• Operational management
• Coaching
• Multitasking
• Management
• Operations
• Training And Development
• Product Knowledge
• Innovation
• Customer Service
• Self-Motivation
• Critical Thinking
• Inventory Control
• Retail Sales
• Human Resource Management
• Merchandise Displays
• Merchandise Management

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers