LanceSoft, Inc.Verified Job Source

API Support Analyst

Toronto, ON
Hybrid
Posted Sep 8, 2026
1 position

$50–$70 / hour

Opens an external site

Employment type: Contract
Experience level: Lead · 10+ years
Apply by: Oct 8, 2026
Posting language: English
Working hours: 40 hours per week
Office presence: 2 days per week
Seniority: Not Applicable
Application method: Direct apply is available

Job summary

The analyst will provide L2/L3 production support for API-based applications and manage external vendor API integrations. Responsibilities include troubleshooting integration issues and ensuring the timely resolution of production incidents.

Job details

Role: API Support Analyst Location: Toronto; Hybrid 2 days a week Hiring Mode: Contract Pay: 5-8 Years Experience - CAD 50/Hr. 10+ years Experience - CAD 70/Hr. Job Description We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents. Top 3 Required Skills L2/L3 Production Support experience for enterprise applications and integrations. Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations. Bilingual communication skills (English & French). Top 3 Preferred Skills Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms. Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK. Banking/Financial Services domain experience. Experience 5-15 years of application support experience, including API and integration support. Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts. Experience working with external vendors and third-party integrations. 107124 / 107122

What you’ll do

Requirements

Candidates must be bilingual in English and French with 5-15 years of experience in application and API support. Proficiency in REST/SOAP, API security concepts, and experience with monitoring tools is required.