House Person - Housekeeping - FT - Chelsea Hotel - Toronto

Job summary

The House Person is responsible for maintaining the cleanliness of guest rooms, bathrooms, balconies, corridors, and public areas. They also support room attendants with tasks such as moving furniture, removing waste, and delivering guest supplies.

Job details

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada. PURPOSE Ensure cleanliness of guest bedroom area, washroom area, balcony area, corridors, public space and fire exits areas. Support room attendants with any necessary tasks. PRINCIPAL RESPONSIBILITIES KEY RESULT AREAS • Deep cleaning of rooms after Maintenance Repairs • Follow in-room cleanliness standards • Transfer guest supplies in a timely fashion (i.e. toilet paper) • Assisting Room Attendants and ensuring all duties for assigned floors are completed Business • Open communication with Customer Care Centre and Manager to report challenges or issues. • Report any deficiencies to Managers. Customer Satisfaction • Answer any guest questions • Deliver housekeeping items to guest rooms as directed • Ensure complete guest satisfaction. • Support room attendants with moving of furniture and removal of linen and garbage. • Build positive work environment. Process Improvement/ Productivity • Follow proper lifting techniques. • Control trip and fall hazards in corridor. • Adhere to and comply with all safety regulations when handling to grooming policies. Nametag must be visible at all times. • Must wear pager provided. • Perform other tasks as assigned by Management. • Must complete CDC calls within 20 minutes. • Maintain proper radio etiquette. Cleanliness of Jeep rooms and Service Areas. • Safe effective use of equipment. ACADEMIC AND WORKING QUALIFICATIONS Working Experience • Previous experience in Housekeeping an asset. • Previous Guest Service skills an asset. Soft Skills • Strong work ethic. • Good communication skills. Language • must be able to understand and speak English Physical Requirements • Flexible in availability. • Able to stand for long periods of time. • Able to lift and bend. The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. For more information about the property, please visit: https://www.chelseatoronto.com/en/

What you’ll do

The House Person is responsible for maintaining the cleanliness of guest rooms, bathrooms, balconies, corridors, and public areas. They also support room attendants with tasks such as moving furniture, removing waste, and delivering guest supplies.

Requirements

Previous experience in housekeeping and guest service is considered an asset. Candidates must be able to communicate in English, stand for long periods, and perform physical tasks like lifting and bending.

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Cleaning
• Guest service
• Communication
• Time management
• Safety compliance
• Lifting techniques
• Radio etiquette
• Attention to detail
• Teamwork
• Furniture Cleaning
• Tourism
• Lifting Ability
• Strong Work Ethic
• Cleanliness
• Customer Service
• English Language
• Process Improvement

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Housekeeping Houseperson
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners