Supervisor, Safety and Security

Job summary

The supervisor manages emergency response and security operations at TD Place Stadium while overseeing contract service delivery. They are responsible for investigating security incidents, supervising staff, and ensuring the completion of daily security tasks and audits.

Job details

Reporting to the Manager, Safety and Security, the Supervisor, Safety and Security is responsible for providing a supervisory presence within the Safety and Security department. This position will manage and maintain emergency response throughout TD Place Stadium and Lansdowne Public Realm. As part of a team, this role works a rotational schedule to provide 24/7, 365-day coverage including days, evenings, overnights, and holidays. This full-time, permanent role has an annual salary range of $50,800 to $60,900, with 100% employer-paid benefits. The final compensation will be determined based on the successful candidate's experience and qualifications. This is a replacement position and offers an on-site work arrangement. What you’ll do: * Oversee service delivery of security contract. * Supervise security & public safety programs during TD Place events. * Respond to security incidents throughout the Stadium as primary investigator to any major incidents including initial investigation, reporting, communicating details of incident and liaising with key stakeholders and emergency services (as required). * Assign security team audits, supervise completion and verify results. Communicate and log details of audits to track trends and patterns. * Oversee completion of daily tasks including but not limited to: unlocking & locking building, patrol routes, issuance of visitor and contractor passes, requests for security assistance, and building lighting. * Administer and oversee third-party security training including emergency response and tabletop exercises. * Direct security and building staff response in the event of an emergency (Act in primary security role until relieved by senior team member). * Responsible for managing specifically assigned projects, including first-aid, fire equipment, access control hardware, security and video systems. * Ensure all security personnel have access to and use required safety equipment. * Oversee completion of incident reports and daily reporting structures, share information with the appropriate stakeholders. * Track and maintain logs outlining shift occurrences. Oversee logs completed by staff members throughout shifts. * Monitor event orders and facility rentals to provide effective service to guests and clients. * Other duties and responsibilities as assigned. What’s needed: * Completion of a post-secondary degree or diploma in relevant field. * 0-2 years experience working in a security leadership role directly supervising staff. * Experience in an arena, stadium, or special events, an asset. * Holds an active and valid Ontario Security Guard license. * Effective communication skills, written and verbal. * Previous experience liaising with emergency services, an asset. * Strong computer literacy, including working knowledge of Microsoft Office, and experience in operating security systems. * Able to work under pressure while providing great customer care. * Must be able to sit or stand for long periods of time, able to walk long distances and climb multiple stairs. * Ability to work evenings, weekends, overnights, and holidays. * Bilingualism in English and French is an asset. Why OSEG? You can make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow. Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community. TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions). We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role's requirements.

What you’ll do

The supervisor manages emergency response and security operations at TD Place Stadium while overseeing contract service delivery. They are responsible for investigating security incidents, supervising staff, and ensuring the completion of daily security tasks and audits.

Requirements

Candidates must hold a post-secondary degree or diploma and a valid Ontario Security Guard license. The role requires 0-2 years of security leadership experience and the ability to work a rotational schedule including nights, weekends, and holidays.

Benefits

• Health benefits plan • 100% employer-paid benefits

Listed skills

• First Aid · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security leadership
• Emergency response
• Incident investigation
• Public safety
• Staff supervision
• Security systems
• Access control
• First-aid
• Reporting
• Customer care
• Communication
• Computer literacy
• Microsoft Office
• Risk assessment
• Team management
• Emergency Response
• Hardware Security
• Security Guard License
• Effective Communication
• Bilingual (French/English)
• Advocacy
• First Aid
• Access Controls
• Artificial Intelligence
• Auditing
• Customer Service
• Computer Literacy
• Leadership
• Incident Reporting
• Security Systems
• Investigation

Job areas

• Security & Safety
• Sports & Recreation
• Management & Leadership
• Customer Service & Support
• Safety and Security Supervisor
• Security Supervisor
• Security Guards
• First-Line Supervisors of Security Workers