Customer Experience Manager

Job summary

The Store Assistant Manager leads the team to provide a memorable shopping experience while acting as a stylist for customers. They are responsible for monitoring sales targets, managing store operations, and coaching staff on service and product knowledge.

Job details

Joignez-vous à notre équipe pour réaliser votre plein potentiel professionnel! Nous sommes des gens proactifs qui ont une façon de penser et de travailler qui sort des sentiers battus et qui ne reculent devant rien pour faire briller les marques emblématiques Laura et Melanie Lyne! Entreprise privée située à Laval, au Québec, avec une vision centrée sur l'innovation et l'optimisation des expériences employés et clients, nous continuons à aider des générations de femmes canadiennes à se sentir bien et à leur avantage. How will you support the team? As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment. Act as a stylist to build a personalized wardrobe to the customer. Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends. Monitor sales targets frequently and take the required actions to influence results. Support the Store Manager in team management and merchandising to achieve sales goals. Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean. The people who thrive with us have: Contagious passion for fashion and customer service A minimum of 3 years of experience in a store management, sales and customer service position Demonstrate initiative on an on-going basis. Strong team building skills Benefits: Employee discount in store Dynamic and passionate team Career development and advancement program Supportive management team and good work/life balance Don't miss this opportunity to join an exceptional team! Laura Canada est une entreprise familiale iconique qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de 2 000 collègues dévoués et d’exploiter plus de 140 magasins ainsi que laura.ca et melanielyne.com. Notre succès repose sur l’engagement inconditionnel de notre équipe à offrir une expérience client exceptionnelle tout en incarnant nos valeurs d’intégrité, de respect, d’esprit d’équipe, de performance et de passion. Chez Laura Canada, l’expérience client exceptionnelle est motivée par notre engagement à offrir une expérience exceptionnelle à nos employés.

What you’ll do

The Store Assistant Manager leads the team to provide a memorable shopping experience while acting as a stylist for customers. They are responsible for monitoring sales targets, managing store operations, and coaching staff on service and product knowledge.

Requirements

Candidates must have a minimum of 3 years of experience in store management, sales, and customer service. A contagious passion for fashion and strong team-building skills are essential for this role.

Benefits

• Employee discount
• Career development and advancement program
• Supportive management team
• Work/life balance

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Product Knowledge · Preferred
• Sales · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Store management
• Customer service
• Sales
• Team leadership
• Recruitment
• Styling
• Product knowledge
• Merchandising
• Inventory management
• Sales target monitoring
• Team building
• Communication
• Product Knowledge
• Influencing Skills
• Energetic
• Management
• Customer Service
• Operations
• Sorting
• Team Building
• Team Management

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Customer Experience Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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