Licensed Assistant Manager, Rexdale, ON-LensCrafters

Job summary

The Assistant Manager supports the Store Manager in driving sales performance, managing daily retail operations, and ensuring high-quality customer service. They are responsible for leading the team, training staff, and performing optical tasks such as dispensing and adjusting eyewear.

Job details

Requisition ID: 947683 Store #: 000905 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! JOB DESCRIPTION GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends. Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results. Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery. Partners with store manager to lead a team through strong knowledge & skills. Provides training & guidance to team members. Delivers clear & constructive feedback in a timely manner. Informs store manager of any situation that may require any development or disciplinary action of others. Supports recruiting, helps select high caliber team & creates talent pipeline. Follows guidelines to optimally staff store. Shows great pride in the store appearance & executes visual directives. Strives to maintain positive working relationship with doctors. Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals. Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems. Performs & understands administrative duties. Maintains a safe working environment for all. Works a flexible schedule, including nights & weekends. Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription. Adjusts &/or repairs eyewear. Presents and dispenses eyewear & creates a lasting impression. Performs accurate digital measurements. BASIC QUALIFICATIONS High School graduate or equivalent Current & valid state Opticianry license 1+ year(s) management/supervisory experience with direct reports Knowledge of retail operations, processes & policies Strong basic math skills Familiarity with cash register, computers & calculators Must have a strong command of the English language for all written correspondence & oral communication Strong communicator & listener Demonstrated high-level of selling skills Proven ability to problem solve PREFERRED QUALIFICATIONS College degree or equivalent Previous experience in leadership position within retail & customer service industry Knowledge of basic optics Knowledge of current store merchandise State licensure (if applicable) &/or ABO Certification in non-licensed states Brand Final Inspector Certification Brand Quality, Fitting & Adjusting Program Pay Range: 56,115.24 - 78,221.76 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

What you’ll do

The Assistant Manager supports the Store Manager in driving sales performance, managing daily retail operations, and ensuring high-quality customer service. They are responsible for leading the team, training staff, and performing optical tasks such as dispensing and adjusting eyewear.

Requirements

Candidates must have a high school diploma or equivalent and a current, valid state Opticianry license. At least one year of management or supervisory experience in a retail environment is required.

Benefits

• Health care
• Retirement savings
• Paid time off
• Vacation
• Employee discounts
• Bonus plan
• Commission plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Business analysis · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Optical dispensing
• Team leadership
• Customer service
• Sales performance management
• Staff training
• Inventory management
• Problem solving
• Communication
• Digital measurements
• Eyewear adjustment
• Business analysis
• KPI tracking
• Recruiting
• Conflict resolution
• Talent Pipelining
• Retail Operations
• Product Knowledge
• Calculators
• Supervision
• Constructive Feedback
• Net Promoter Score
• Time Off Management
• Business Results
• American Board Of Opticianry (ABO) Certified
• Administrative Functions
• Knowledge Transfer
• Optics
• Management
• Cash Register
• Customer Service
• English Language
• Optometry
• Sales
• General Mathematics
• Selling Techniques
• Leadership
• Problem Solving
• Key Performance Indicators (KPIs)
• Market Trend
• Medical Prescription
• Merchandising
• Performance Metric
• Retail Sales
• Verbal Communication Skills

Job areas

• Retail
• Management & Leadership
• Healthcare
• Sales
• Customer Service & Support
• Licensed Assistant Manager
• Assistant Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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