General Sales Manager

Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! RESPONSIBILITIES Reporting to the Store Manager, the General Sales Manager will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Conduct hiring, scheduling and training of the sales team * Develop employees through goal setting, coaching and formal performance appraisals * Implement all sales programs * Increase delivered sales, Closing Ratio and “Return On Customer” * Achieve sales and margin targets while controlling expenses * Organize and plan promotions and marketing events * Lead daily team talks and sales meetings * Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures * Community involvement QUALIFICATIONS * High school diploma or equivalent; post secondary education an asset * 2 or more years of customer service or sales experience * Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills * Highly developed problem solving skills * Good time management skills and work ethic * The ability to promote an extreme level of excellence and pride in customer service and store detail * Flexibility to work any shift, including evenings and weekends, as required WHY THE BRICK? * A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family * Competitive remuneration package that will commensurate with experience * Career progression potential with plenty of access to ongoing personal and professional development * Employee discounts * A dynamic environment to showcase your leadership talents.

The General Sales Manager is responsible for overseeing store merchandising, customer service excellence, and the daily operations of the sales team. They will lead team meetings, manage employee development through coaching, and ensure the store meets its sales and margin targets.

Candidates must have at least 2 years of experience in sales or customer service, with previous retail supervisory experience considered an asset. A high school diploma is required, and the role demands flexibility to work evenings and weekends.

• Health insurance • Dental services • Paramedical services • Employee discounts • Professional development

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• Team buildingPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Sales management
• Merchandising
• Team building
• Performance management
• Goal setting
• Coaching
• Problem solving
• Time management
• Communication
• Retail operations
• Scheduling
• Training
• Strong Work Ethic
• Goal Setting
• Management
• Customer Service
• Sales
• Selling Techniques
• Group Policy
• Marketing
• Problem Solving
• Operations
• Performance Review
• Time Management
• Enthusiasm

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• General Sales Manager
• Sales Manager (General)
• Sales and Marketing Managers
• Sales Managers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week