Receptionist

Job summary

The receptionist is responsible for answering telephones, greeting visitors, and managing routine inquiries from residents and families. They also assist with daily residence operations, including meal service support and conducting resident censuses.

Job details

About Levante Living Our mission at Levante Living is to provide a supportive and caring experience for our residents, families, and team members. For us, this is more than a job; it’s a passion. Together, we create a space at each residence where ongoing enrichment helps both residents and team members thrive. Levante Living is a rapidly growing retirement living portfolio (24 properties under management), primarily in secondary markets with a mix of independent and assisted living suites. We believe in living our values to build a culture rooted in respect and teamwork, and we remain focused on excellence in team member experience, resident satisfaction, and financial performance. The responsibilities of the role include but are not limited to: Answers telephone and greets visitors. Responds to routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel Regular interaction with residents answering their questions, redirecting, responding to their requests Conducts a daily census of residents at meal time Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Department Manager or Executive Director Participates as a member of the work team and provides support to other team members and departments Assists in the daily operations of the residence by doing the following tasks: Help in the dining room by providing coffee and tea service and clearing dishes at lunch and dinner seeting, if only required occasionally Other tasks as assigned The ideal candidates will possess: Previous experience working in a similar position required (including a working knowledge of office procedures) Excellent interpersonal and communication skills (both written and verbal) Ability to work in a fast paced environment; Good organizational and time management skills. Excellent customer service skills; Ability to work independently and as part of a team; Proficient in Microsoft Office, with a working knowledge of Excel and Word Ability to lift up to 20 pounds Combination of sitting, walking, standing throughout the shift. This is Non Union 21 hours per week position.

What you’ll do

The receptionist is responsible for answering telephones, greeting visitors, and managing routine inquiries from residents and families. They also assist with daily residence operations, including meal service support and conducting resident censuses.

Requirements

Candidates must have previous experience in a similar office role and possess excellent interpersonal and communication skills. Proficiency in Microsoft Office, specifically Excel and Word, is required along with the ability to work in a fast-paced environment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Customer service
• Communication skills
• Interpersonal skills
• Organizational skills
• Time management
• Microsoft Office
• Excel
• Word
• Telephone etiquette
• Data entry
• Problem solving
• Lifting Ability
• Assisted Living
• Management
• Decision Making
• Customer Service
• Communication
• Office Procedures
• Operations
• Secondary Market
• Time Management
• Teamwork

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Hospitality
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks