IT/IM Manager

Job summary

Lead the development of Enterprise Architecture and cybersecurity programs, while managing IT professionals, infrastructure, applications, and service operations. Oversee ITIL Change Management, service delivery, vendor relationships, procurement support, and the implementation of AI initiatives.

Job details

LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer. Work Location The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa. Key Tasks Provide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processes Deliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmap Lead development, implementation, and continuous improvement of the cybersecurity program Lead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructure Oversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff development Establish annual performance objectives and conduct performance reviews for direct reports Own the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT services Oversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity program Identify and pursue opportunities with third-party Managed Service Providers; support contracting and procurement processes Oversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution, and service improvements Implement and follow SDLC methodologies to ensure efficient system introduction and ongoing IP compliance Provide guidance on the implementation of AI initiatives Develop and maintain positive working relationships with executive leadership and lines of business Establish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entities Key Qualifications Bilingual Imperative (SISS) with valid official language test results already in hand 5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility Secret security clearance (or eligibility to obtain) Qualifications Bachelor's degree in Computer Science or equivalent combination of education and experience Strong background in cybersecurity, digital transformation, and change management Experience in a Crown corporation or federal government environment Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management Familiarity with SDLC methodologies and cloud-based infrastructure Experience with SharePoint and IT service management environments Excellent verbal, presentation, and written communication skills Ability to operate at both strategic and operational levels Strong stakeholder management and relationship-building skills CISSP or CISM certification (asset) Compensation $106,000 – $118,000

What you’ll do

Lead the development of Enterprise Architecture and cybersecurity programs, while managing IT professionals, infrastructure, applications, and service operations. Oversee ITIL Change Management, service delivery, vendor relationships, procurement support, and the implementation of AI initiatives.

Requirements

Requires 5–10 years of managerial IT experience, a bachelor's degree in Computer Science or equivalent experience, bilingual proficiency with official test results, and Secret clearance or eligibility to obtain it. Candidates should have experience in cybersecurity, digital transformation, change management, Enterprise Architecture, ITIL, SDLC, and cloud infrastructure; CISSP or CISM certification is an asset.

Listed skills

• Change Management · Preferred
• SharePoint · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Leadership
• Enterprise Architecture
• Cybersecurity
• Digital Transformation
• Change Management
• ITIL
• Service Desk Operations
• Cloud Infrastructure
• SharePoint
• SDLC Methodologies
• Stakeholder Management
• Managed Service Provider Management
• Contracting And Procurement
• Performance Management
• AI Implementation
• Zero-Trust Architecture

Job areas

• Technology
• Management & Leadership
• Security & Safety
• Government & Public Sector

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