Customer Service Representative

Job summary

The Customer Service Representative acts as the primary point of contact for customers, managing orders, inquiries, and account updates while supporting sales and operations teams. They are also responsible for maintaining accurate records in CRM/ERP systems and performing branch administrative duties.

Job details

Making Canada a safer place to live and work for over 90 years. As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift. Join a Team That Keeps People Safe At Levitt-Safety, our purpose is simple: we help make workplaces safer. As Canada's leading provider of safety solutions, we pride ourselves on delivering exceptional service, expert advice, and innovative solutions that help our customers protect their people, facilities, and operations. We're looking for a Customer Service Representative to join our Winnipeg team. If you're someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you. Does this sound like you? You genuinely enjoy helping customers and creating positive experiences You are highly organized and can manage multiple priorities at once You take ownership and follow through on commitments You enjoy collaborating with teammates and sharing ideas You are motivated by finding solutions, not just answering questions You thrive in a dynamic environment where customer needs come first What You'll Do As a Customer Service Representative, you'll be the first point of contact for many of our customers and play a key role in supporting our sales, service, and operations teams. Provide exceptional service to customers through phone, email, and other communication channels Process customer orders, quotations, product inquiries, returns, credits, and account updates accurately and efficiently Track orders and shipments, providing proactive updates and resolutions when required Build strong relationships with customers by understanding their needs and ensuring timely follow-up Support our inbound call queue and help achieve service level objectives Collaborate with internal departments to resolve customer concerns and deliver positive outcomes Identify opportunities to support sales growth by uncovering customer needs and referring opportunities to the appropriate team members Maintain accurate customer records within CRM and ERP systems Assist with reception, switchboard, mailroom, and other branch administrative duties as required Stay informed on Levitt-Safety products, services, and solutions to confidently support customer inquiries What We're Looking For 2+ years of customer service, administrative, inside sales, or office support experience Strong computer skills, including Microsoft Office and Outlook Experience using CRM systems such as Salesforce is considered an asset Excellent verbal and written communication skills Strong attention to detail and organizational abilities Professional phone manner and customer-focused approach Proven ability to manage multiple tasks and changing priorities Strong problem-solving and decision-making skills Ability to work independently while contributing to a collaborative team environment Experience in industrial, safety, distribution, service, or B2B environments is an asset Why Join Levitt-Safety? We believe our people are our greatest asset. When you join Levitt-Safety, you'll become part of a team that values collaboration, respect, innovation, and continuous growth. Competitive salary in line with your skills, experience and internal equity Comprehensive health and dental benefits Company-matched RRSP program& annual profit-sharing opportunity Three weeks of vacation plus other paid time off Discounted fitness memberships Ongoing training and professional development A supportive team environment built on our Face of Levitt-Safety Fundamentals and family values Application & Hiring Process Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made. We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms. If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.

What you’ll do

The Customer Service Representative acts as the primary point of contact for customers, managing orders, inquiries, and account updates while supporting sales and operations teams. They are also responsible for maintaining accurate records in CRM/ERP systems and performing branch administrative duties.

Requirements

Candidates must have at least 2 years of experience in customer service, administration, or inside sales, along with strong computer skills including Microsoft Office. Proficiency in CRM systems and excellent verbal and written communication skills are required for this role.

Benefits

• Health insurance
• Dental benefits
• Company-matched RRSP program
• Annual profit-sharing opportunity
• Three weeks of vacation
• Paid time off
• Discounted fitness memberships
• Ongoing training
• Professional development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Inside sales
• Microsoft Office
• Outlook
• CRM systems
• Salesforce
• Communication skills
• Attention to detail
• Organizational abilities
• Problem-solving
• Decision-making
• Order processing
• Relationship building
• Data entry
• Inside Sales
• Employment Equity
• Inbound Calls
• Communication Channels
• Organizational Skills
• Time Off Management
• Follow Through
• Administrative Functions
• Business To Business
• Customer Relationship Management
• Decision Making
• Customer Service
• Communication
• Computer Literacy
• Enterprise Resource Planning
• Sales
• Innovation
• Problem Solving
• Mailroom
• Microsoft Outlook
• Operations
• Quotations
• Service Level Objectives
• Switchboard Operator
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Sales
• Security & Safety
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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