Commercial HVAC Field Service Rep/Trainer

Job summary

The role involves providing technical support, training, and service for heat-pump and ventilation systems to contractors and distributors. Responsibilities also include preparing technical documentation and managing relationships with factory engineering personnel to resolve product performance issues.

Job details

Position Type: Full-Time Department: Energy Solutions Work Location: North York Office: 20 Norelco Drive, North York, ON M9L 2X6 Work Arrangement: Hybrid: 4 Days per Week On-Site Work Hours: Monday-Friday, 8AM-5PM At LG, we create Innovation for a Better Life. We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good. As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence. Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market. At LG, Life’s Good. Position Summary Reporting to the Manager, Technical Services & Training, the CAC Field Service Representative and Trainer is a specialist who supports heat-pump and ventilation systems. The role is responsible for performing a variety of functions to ensure timely and effective technical services, support, and training for assigned product lines and provide customer support for growing business needs. Principal Responsibilities ▪ Perform administrative duties, including site visit report preparation ▪ Maintain high level of communication with customers via email and phone ▪ Preparation of technical documents including technical notes, reference sheets, training materials, etc. ▪ Take full ownership of both internal and external working relationships with the distributors and factory engineering personnel to resolve product performance issues, QA, and technical investigations ▪ Provide technical support by phone and in person to contractors and distributors, as needed ▪ Provide on-site training and product support, as needed ▪ Liaise with internal departments and stakeholders as required ▪ Additional duties as assigned Knowledge, Skills, And Abilities ▪ 5+ years' experience in HVAC, preferably commercial and refrigeration ▪ ODP certificate is required ▪ VRF knowledge is an asset ▪ Distributor or Contractor a strong asset ▪ 313A or D refrigeration license is an asset ▪ Knowledge of Hydronic Heating & Cooling systems is an asset ▪ Controls knowledge (BAS) ▪ Knowledge to work with PowerPoint/Excel/Word ▪ Passion for continuous learning Note: This posting is for an existing vacancy. The expected base salary range for this position is $75,000-100,000. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications. Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits. Conditions Of Employment It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment. Equal Opportunity Employer LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes. LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.

What you’ll do

The role involves providing technical support, training, and service for heat-pump and ventilation systems to contractors and distributors. Responsibilities also include preparing technical documentation and managing relationships with factory engineering personnel to resolve product performance issues.

Requirements

Candidates must have 5+ years of experience in HVAC, preferably in commercial and refrigeration sectors. An ODP certificate is required, while a 313A or D refrigeration license and VRF knowledge are considered strong assets.

Benefits

• Excellent benefits

Listed skills

• Technical Documentation · Preferred
• Training · Preferred
• Microsoft Excel · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• HVAC
• Refrigeration
• Heat-pump systems
• Ventilation systems
• Technical support
• Training
• Administrative duties
• Site visit report preparation
• Technical documentation
• VRF knowledge
• Hydronic heating
• Hydronic cooling
• Controls knowledge
• BAS
• PowerPoint
• Excel

Job areas

• Trades
• Engineering
• Energy
• Customer Service & Support
• Manufacturing