5797 - 3rd Key

Job summary

Deliver customer service that supports sales goals, provide product expertise, and maintain store presentation and cleanliness. Help manage inventory, process shipments, conduct product counts, and follow company policies and procedures.

Job details

Brief Description 3rd Key (Sales Help Keyholder) About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style. Position Summary Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and services. Principal Duties and Responsibilities Generate Revenue Achieve revenue growth through customer service. Meet or exceed company goals in all individual statistics. Engage in store maintenance according to current visual guidelines, including proper sales, signage, and store cleanliness. Maintain a professional appearance in accordance with the dress code. Control Expenses Protect Company assets within guidelines of LIDS Retail policies. Participate in managing store inventory including processing shipments and resetting merchandise. Assist with accurate product counts in a consistent and timely manner. Support and adhere to all LIDS Retail policies, procedures, and guidelines. Other duties as assigned. Job Required Knowledge And Skills Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner. What We Offer Employee discounts and perks. Career development opportunities and professional training programs. A collaborative, innovative, and team-oriented work environment. Early Wage Access options to provide added financial flexibility. Physical Demands and Requirements Ability to occasionally lift up to 50 pounds. Ability to occasionally climb a ladder and work with hands overhead. Ability to constantly stand on shift. Ability to frequently walk on shift. Ability to frequently hear and communicate verbally with customers, employees, and other personnel. Ability to frequently visually observe the store and read written or digital information. Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com Reports To Store Manager Additional Information. Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance... Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

What you’ll do

Deliver customer service that supports sales goals, provide product expertise, and maintain store presentation and cleanliness. Help manage inventory, process shipments, conduct product counts, and follow company policies and procedures.

Requirements

Candidates need strong interpersonal skills and the ability to communicate clearly and professionally. The role requires standing throughout shifts, frequent walking and customer interaction, and occasional lifting of up to 50 pounds and ladder use.

Benefits

• Employee Discounts
• Career Development Opportunities
• Professional Training Programs
• Collaborative Work Environment
• Early Wage Access

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Interpersonal Skills
• Sales
• Revenue Generation
• Visual Merchandising
• Store Maintenance
• Inventory Management
• Shipment Processing
• Product Counting
• Point-of-Sale Systems
• Product Knowledge
• Teamwork

Job areas

• Retail
• Sales
• Customer Service & Support
• Sports & Recreation

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