Service Consultant

Responsibilities Handling of inquiries that need additional measures (e.g. modification kits, spare parts kits, additionally needed parts for major components …) from quotation to order completion Coordination and organization of offers to ensure customer satisfaction and to gain the related orders Follow-up of quotations and evaluation of reasons for orders not received Analysis of customers, market and competition in regards to customer needs and sales potential. Pro-active offering of customer service products based on analysis and customer needs and gaining related orders. Responsibility for implementing customer service campaigns Identify opportunities for consultative sales (creating customer surveys) Maintain active licenses for digital solution products and actively promote digital solution products to customers Liaise between different functions of the business to ensure seamless and orderly processing of customer requests Competencies Customer Service or equivalent experience Administrative skills in heavy equipment industry, construction or a distributor environment MS Office proficiency, service reporting/time entry and invoicing software Methodical, analytical, organized and detail oriented Due diligence and promotion of a Health and Safety culture Dynamic team player with a positive attitude Technical knowledge of heavy equipment, cranes and construction equipment is considered an asset Bilingual English - French is considered an asset Our Offer Competitive wages Extensive benefits with employer paid premiums starting day 1 Hybrid or remote work opportunities for select roles* Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days 6% employer RRSP matching $3000 annual allowance for continuing education International training & development work opportunities for select roles* And much more Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist. This position is for an existing vacancy. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Dure Najif. One Passion. Many Opportunities. The Company The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries. Location Liebherr-Canada Ltd. 1015 Sutton Drive L7L 5Z8 Burlington, ON Canada (CA) Contact Dure Najif [email protected]

Manage customer inquiries from quotation to order completion, focusing on spare parts and modification kits. Proactively analyze market needs to offer customer service products and implement service campaigns.

Requires experience in customer service and administration within the heavy equipment or construction industry. Proficiency in MS Office and technical knowledge of cranes or construction equipment is highly valued.

• Competitive Wages • Health Insurance • Paid Vacation • Family, Health and Wellness Days • RRSP Matching • Continuing Education Allowance • International Training and Development Opportunities

• Customer servicePreferred
• MS-OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Skills
• MS Office
• Service Reporting
• Invoicing Software
• Analytical Thinking
• Consultative Sales
• Technical Knowledge of Heavy Equipment
• Bilingual English-French
• Market Analysis
• Quotation Management
• Order Processing

• Customer Service & Support
• Sales
• Consulting
• Manufacturing
• Construction

Minimum experience

2+ years

Apply by

Sep 30, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level