Administrative Assistant

Administrative Assistant Kootenay Therapy Center | A Lifemark Health Group Partner Cranbrook, BC | Full-Time Employee About Kootenay Therapy Center Kootenay Therapy Center, now proudly part of Lifemark Health Group, is a well-established multidisciplinary clinic rooted in the beautiful community of Cranbrook, BC. Serving clients throughout the East Kootenays, our collaborative team of physiotherapists, exercise therapists, and rehabilitation professionals is passionate about helping people recover, feel their best, and live life fully. We believe exceptional client care begins the moment someone connects with our clinic. Our Client Care Coordinators work closely with clinicians to create a welcoming, organized, and supportive experience, ensuring clients feel informed and cared for throughout their rehabilitation journey. If you’re personable, organized, and enjoy building meaningful connections, this is an opportunity to join a supportive multidisciplinary team that values collaboration, ongoing learning, and the community we serve. Your Opportunity As an Administrative Assistant, you’ll play an important role in the daily operation of the clinic and the experience of every client who walks through our doors. You’ll work closely with our clinical and administrative teams to coordinate appointments, support patient flow, maintain accurate records, and provide friendly, professional service. This is an opportunity to become an integral part of a locally rooted clinic while benefiting from the stability, development opportunities, and national network of Lifemark Health Group. Your Impact In this role, you will: * Welcome and assist patients in a friendly and professional manner * Manage appointment bookings, confirmations, cancellations, and follow-up calls * Answer phone calls and emails promptly and professionally * Coordinate with clinicians to support treatment plans and continuity of care * Guide clients through the clinic and ensure smooth transitions to treatment areas * Complete patient intake and maintain accurate, confidential records * Process payments, invoices, and insurance claims * Provide information about clinic services and follow-up scheduling * Support daily clinic operations and patient flow * Maintain an organized, welcoming, and professional reception area * Build positive relationships with clients, team members, funders, and referral sources Are You the Right Fit? We’re looking for someone who is friendly, dependable, and committed to creating an exceptional client experience. You communicate clearly, pay close attention to detail, and remain organized while balancing multiple priorities. Key qualifications include: * High school diploma or equivalent; post-secondary education is an asset * Previous administrative or customer service experience * Strong communication and interpersonal skills * Excellent organization, accuracy, and attention to detail * Ability to multitask and thrive in a busy clinic environment * Proficiency with computers, spreadsheets, and scheduling software * Experience with insurance billing and claims processing is an asset * A collaborative, patient-first approach * Flexibility to support clinic scheduling needs Working at Kootenay Therapy Center Enjoy the close-knit culture of a trusted East Kootenay healthcare provider while benefiting from the resources and national network of Lifemark Health Group. Here’s what you can expect: * Full-time employment * Learning and professional development support * National career opportunities * Referral bonus program * Leadership development pathways * Collaborative multidisciplinary team environment Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, newcomers to Canada, women, visible minorities, persons with disabilities, and members of other equity-deserving groups. Accommodation Accommodations are available upon request for candidates taking part in any stage of the recruitment and selection process. Please contact [email protected]. Ready to make a difference? We’d love to hear from you. #LI-DNP

The Administrative Assistant will manage daily clinic operations, including patient reception, appointment scheduling, and record maintenance. They will also coordinate with clinical staff to ensure smooth patient flow and handle insurance billing and payment processing.

Candidates must have a high school diploma or equivalent, with previous administrative or customer service experience preferred. Strong organizational, communication, and computer skills are required to manage a busy clinic environment effectively.

• Professional development support • National career opportunities • Referral bonus program • Leadership development pathways

• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Appointment scheduling
• Patient intake
• Insurance billing
• Claims processing
• Communication
• Organization
• Multitasking
• Data entry
• Record keeping
• Conflict resolution
• Professionalism
• Attention to detail
• Care Coordination
• Patient Assistance
• Treatment Planning
• Patient Flow
• Physical Therapy
• Billing
• Spreadsheets
• Claims Processing
• Customer Service
• Interpersonal Communications
• Invoicing
• Leadership Development
• Rehabilitation
• Operations
• Telephone Skills
• Scheduling
• Balancing (Ledger/Billing)
• Detail Oriented

• Administrative
• Healthcare
• Customer Service & Support
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week