Business Lead

Job summary

The Business Lead is responsible for overseeing clinic operations, including patient intake, administrative workflows, and financial tasks like invoicing and payroll. They also provide leadership to the care coordination team to ensure high-quality, patient-centered service and efficient clinic flow.

Job details

Business Lead – Preferred Rehab Physiotherapy - Orthopaedic Centre Location: 310 Limeridge Rd W, Suite 3, Hamilton, ON L9C 7C8 Status: Permanent Full-Time Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Business Lead at Preferred Rehab Physiotherapy - Orthopaedic Centre, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Business Lead who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Business Lead is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations. Through a focus on service excellence, the Business Lead promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders. The Business Lead is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes. Why Lifemark? * Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team * Supportive and collaborative administrative team * Positive and comforting work environment * Opportunities for growth within a national company * Nationally recognized brand with a strong digital presence+ Primary Responsibilities: * Create a welcoming, patient-focused clinic environment * Lead and support resolution of patient inquiries and concerns * Oversee reception operations and daily clinic flow * Manage Accounts Receivable and payment processing * Ensure accurate data entry and patient record management * Coordinate timely submission of insurance and stakeholder documentation * Oversee expense reporting, petty cash, and financial controls * Promote patient experience initiatives, including online reviews (Google my Business) * Support accounting processes and reporting * Manage payroll accuracy and timelines * Oversee clinic administration and office operations * Ensure compliance with company policies and procedures Qualifications & Core Competencies The ideal candidate will have: * High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset * 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred * Proven ability to effectively manage multiple priorities in a fast-paced, high-volume environment * Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service * Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs * Ability to lead a team while working independently * Proficient in Microsoft Office and EMR/case management systems * Experience in a physiotherapy or multidisciplinary clinic is an asset Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers%C2%A0] #LI-DNP

What you’ll do

The Business Lead is responsible for overseeing clinic operations, including patient intake, administrative workflows, and financial tasks like invoicing and payroll. They also provide leadership to the care coordination team to ensure high-quality, patient-centered service and efficient clinic flow.

Requirements

Candidates must have a high school diploma or equivalent, with post-secondary education in medical office administration considered an asset. The role requires 1-5 years of experience in a clinical or healthcare setting and proficiency in Microsoft Office and EMR systems.

Benefits

• Growth opportunities
• Supportive team environment
• Professional development

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Leadership · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinic management
• Leadership
• Patient intake
• Data entry
• Accounts receivable
• Payment processing
• Customer service
• Workflow optimization
• Administrative support
• Communication
• Microsoft Office
• EMR systems
• Payroll management
• Expense reporting
• Conflict resolution
• Employment Equity
• Patient Communication
• Outbound Calls
• Care Coordination
• Administrative Support
• Financial Controls
• Office Administration
• Google Business Profile
• Workflow Management
• Expense Reports
• Orthopedics
• Patient-Centered Care
• Physical Therapy
• Accounts Receivable
• Accounting
• Adaptability
• Management
• Customer Service
• Continuous Improvement Process
• Data Entry
• Electronic Medical Record
• Health Administration
• Invoicing
• Rehabilitation
• Operations
• Payment Processing
• Team Performance Management
• Coordinating

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Customer Service & Support
• Finance & Accounting
• Business Leader
• Medical Office Manager
• Health Service Managers
• First-Line Supervisors of Office and Administrative Support Workers

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