CCR-Care Coordinator

Job summary

The Care Coordinator manages patient intake, scheduling, and medical record maintenance while providing administrative support to clinic staff. They are also responsible for handling payments, billing, and managing incoming/outgoing communications such as mail and faxes.

Job details

Care Coordinator – Lifemark Physiotherapy View Royal Location: Admirals Road, Victoria, BC, V9A 2P8 Status: Part Time Expected Hours: M-F from 7:30 am to 1230 pm The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Primary Responsibilities * Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns * Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan * Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information * Coordinate scheduling of patient appointments and maintain the patient’s medical record * Collect payment at time of service * Track coverage for all funding streams to ensure approval * Complete data entry and billing * Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies * High School Diploma, G.E.D. or equivalent * Excellent customer service skills and telephone etiquette * High degree of organizational skills and ability to prioritize and multi-task * Excellent communication (verbal/written) and interpersonal skills * Strong computer and data entry skills * Flexible and adaptable to change * Experience in a Physiotherapy clinic an asset Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca [http://lifemark.ca] Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers] #LN-DNP

What you’ll do

The Care Coordinator manages patient intake, scheduling, and medical record maintenance while providing administrative support to clinic staff. They are also responsible for handling payments, billing, and managing incoming/outgoing communications such as mail and faxes.

Requirements

Candidates must possess a High School Diploma or G.E.D. and demonstrate excellent customer service and organizational skills. Proficiency in computer data entry and the ability to multi-task in a professional environment are required.

Listed skills

• Customer service · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Billing · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Data entry
• Scheduling
• Patient intake
• Billing
• Invoicing
• Organizational skills
• Multi-tasking
• Communication
• Interpersonal skills
• Computer skills
• Adaptability
• Employment Equity
• Outbound Calls
• Care Coordination
• Administrative Support
• Patient Assistance
• Organizational Skills
• Treatment Planning
• Physical Therapy
• Medical Records
• Customer Service
• Data Entry
• Interpersonal Communications
• Multitasking
• Telephone Skills
• Prioritization
• Enthusiasm

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Care Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers