Referral Coordinator

Job summary

The Referral Coordinator is responsible for managing the referral process, including booking appointments, processing documentation, and maintaining accurate records in the internal database. They also provide administrative support by answering phones, greeting guests, and ensuring service standards are met.

Job details

AssessMed Edmonton- Referral Coordinator Location: AssessMed Edmonton 10230 142 Street #300, Edmonton, AB T5N 3Y6 Status: Temporary (12 month contract) Full-time, In-person Schedule: Monday - Friday 8am - 4pm (with very occasional weekend clinic) About AssessMed For over 30 years AssessMed has been completing independent, unbiased, evidence-based medico-legal evaluations and file reviews to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2). Responsibilities * Handle referrals, book appointments, process in our internal database, and process related documentation and correspondence * Process Addendum requests * Follow up on cancellation and no shows, to see if the appointment should be rebooked * Process Clinical Notes and Record release requests; * Ensure accurate timelines are reflected in the system and ensure timely processing of all bookings; * Set up transportation and interpreters for upcoming assessments * Greet all guests and offer them coffee or water. * Answers phone in a timely manner, assist the caller or forward to the appropriate person/department * Scan documents and save in the appropriate drive * Handle daily filing, mail, couriers and manage supply cabinet * Chaperone for assessments as needed and prepare room distribution for the next day * Composing and typing correspondence * Send appointment reminders for upcoming assessments * Send medical document reminders for upcoming assessments * Identify issues that will impact on service standards and notify Management * Participate in updating the administrative processes * Other duties as assigned Required Qualifications * Relevant post-secondary/community college education * 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment * Comprehensive computer efficiency (MS Office Suite, Internet, Adobe Acrobat, case management software) * Experience with SmartSimple is an asset * Demonstrated organizational and multitasking skills * Enjoys working in a collaborative team environment * Effective verbal and written communication skills * Shows initiative and exhibits excellent judgement * Knowledge of medical terminology is a strong asset * Demonstrated ability to work with a high level of autonomy Why choose AssessMed? * Comprehensive and flexible health and dental choices with Flex benefits * Lifemark Employee Assistance Program * Shoppers Drug Mart Employee Discount (30%) * Employee Stock Purchase Plan (25%) * Paid vacation and Wellness days * Annual continuing education allowance of $1500 (applicable towards credential or designation fee) * Goodlife Fitness Corporate Discount Gym Membership * Ongoing internal training and development with opportunities for mentorship * A diverse and inclusive workplace with a track record of high employee engagement and teamwork * Nationally recognized brand with a strong digital presence Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon! #LI-DNP

What you’ll do

The Referral Coordinator is responsible for managing the referral process, including booking appointments, processing documentation, and maintaining accurate records in the internal database. They also provide administrative support by answering phones, greeting guests, and ensuring service standards are met.

Requirements

Candidates must have a relevant post-secondary education and at least 3 years of experience in a client service or administrative role, preferably within the insurance or healthcare sector. Proficiency in MS Office and strong organizational skills are required for this position.

Benefits

• Health insurance • Dental insurance • Employee assistance program • Employee discount • Employee stock purchase plan • Paid vacation • Wellness days • Continuing education allowance • Gym membership

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Referral coordination
• Appointment scheduling
• Database management
• Documentation processing
• Customer service
• Administrative support
• MS Office Suite
• Adobe Acrobat
• Case management software
• Medical terminology
• Communication skills
• Organizational skills
• Multitasking
• Attention to detail
• Time management
• Workplace Inclusivity
• Chaperoning
• Service Standards
• Apache Flex
• Management
• Law Practice Management Software
• Communication
• Training And Development
• Employee Assistance Programs
• Employee Engagement
• Medical Terminology
• Mentorship
• Microsoft Office
• Plaintiff
• Proactivity
• Tort Law
• Typing
• Setting Appointments
• Filing
• Teamwork

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Legal
• Referral Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive