Outbound Account Executive (Hospitality)

Job summary

The Account Executive will manage the full sales cycle, from strategic prospecting and cold outreach to conducting product demonstrations and closing deals. They are responsible for maintaining accurate CRM data, hitting revenue targets, and acting as a trusted advisor to hospitality venues.

Job details

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for an Outbound Account Executive to join our high performing hospitality sales team in NOAM. This is a full cycle Account Executive (AE) role. AE’s will be generating a pipeline through prospecting, booking meetings and owning the sales processing from initial outreach to demo and close. You’ll be part of an evolving and disruptive company that is changing the way that business owners and their customers engage with each other in Hospitality. What you’ll be doing: Strategic Prospecting & Pipeline Growth Drive Market Expansion: Proactively identify and engage high-potential hospitality venues across the NOAM market to position Lightspeed as the premier POS and Payments solution. Execute Multi-Channel Outreach: Build a robust, self-sustained pipeline through a high-volume, strategic mix of cold calling, personalised emailing, and social selling. Optimize the Funnel: Continuously refine your outreach cadences by analyzing engagement data, A/B testing messaging, and sharing successful "plays" with the broader team. Full-Cycle Ownership: Manage the end-to-end sales process from initial discovery to close, ensuring a seamless transition for new partners. Consultative Selling & Demonstrations Deliver High-Impact Solutions: Lead tailored one-on-one or group demonstrations (via screen-share) that map Lightspeed’s features to the specific operational pains of the hospitality sector. Architect Ecosystems: Act as a trusted advisor by understanding third-party integrations (e.g., Deputy, Xero, SevenRooms) to provide venues with a holistic, "all-in-one" technology stack. Financial Fluency: Confidently navigate pricing negotiations and the value-add of integrated payments, working closely with management to secure "win-win" commercial terms. Performance & Operational Excellence Surpass Targets: Maintain a relentless focus on hitting and exceeding monthly and quarterly revenue & new business location quotas. CRM Discipline: Uphold impeccable Salesforce hygiene, ensuring all lead data, activities, and opportunity stages are accurate for precise executive forecasting. Adhere to SLAs: Consistently meet or exceed Service Level Agreements regarding lead response times, business qualification criteria, and deployment timelines. Team Collaboration & Values Embody Lightspeed Values: Work as a high-integrity team member, fostering a culture of transparency, inclusion, and a "customer-first" mindset in every interaction. Cross-Functional Partnership: Collaborate effectively with Lead Development, Onboarding, and Account Management teams to ensure long-term customer success and business growth. Market Intelligence: Stay at the forefront of the NOAM hospitality landscape by monitoring competitor moves, industry trends, and local market dynamics to sharpen our competitive edge. What you need to bring: You’ve built pipeline through an outbound motion and know how to turn cold outreach into real opportunities You understand how to manage and forecast a pipeline, and you consistently hit or exceed your targets You’ve been a top performer before and can clearly speak to the results behind it You’re comfortable owning the full sales cycle from first touch to close You create your own momentum instead of waiting on inbound; you are not an ‘order taker’ You know how to run strong discovery and guide deals forward with structure and intent You’re comfortable being challenged on your deals and can clearly defend your forecast You’re motivated to grow your career at Lightspeed Commerce and be part of a high-performance team As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: A flexible work environment that empowers you to do your best work A culture that celebrates performance The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Your future matters Training opportunities to grow your skills and career Health and wellness credit so you feel your best Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

What you’ll do

The Account Executive will manage the full sales cycle, from strategic prospecting and cold outreach to conducting product demonstrations and closing deals. They are responsible for maintaining accurate CRM data, hitting revenue targets, and acting as a trusted advisor to hospitality venues.

Requirements

Candidates must have proven experience in building pipeline through outbound sales motions and managing the full sales cycle. Strong skills in forecasting, consultative selling, and maintaining high-volume outreach cadences are required.

Benefits

• Flexible work environment
• Equity options
• Pension plan contributions
• Training opportunities
• Health and wellness credit
• Paid time off
• Computer purchase program
• Enhanced parental leave

Listed skills

• Account Management · Preferred
• Negotiation · Preferred
• Consultative Selling · Preferred
• Cold Calling · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Outbound sales
• Pipeline management
• Cold calling
• Consultative selling
• Salesforce
• Account management
• Lead generation
• Negotiation
• Strategic prospecting
• Social selling
• Sales forecasting
• Relationship building
• Hospitality industry knowledge
• Presentation skills
• Management
• Operations
• English Language
• Operational Excellence
• Innovation
• Customer Relationship Management
• Economics
• Continuous Development
• Sales
• Customer Success Management
• Technology Ecosystems
• A/B Testing
• Forecasting
• Account Management
• Teamwork
• Sales Process
• Sales Prospecting
• Time Off Management
• Demonstration Skills
• Market Intelligence
• Global Mobility
• Xero (Accounting Software)
• Personal Integrity
• Service-Level Agreement
• Consultative Selling
• Cold Calling
• Market Dynamics
• Screen Sharing
• Language Interpretation
• Price Negotiation
• Social Selling

Job areas

• Sales
• Hospitality
• Software
• Technology
• Outbound Account Manager
• Account Executive (General)
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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