Host/Hostess

Job summary

The host is responsible for greeting guests, managing the reservation system, and ensuring the restaurant floor is organized and clean. They also assist servers and bartenders with food service and guest inquiries during busy periods.

Job details

The Restaurant Host is responsible to meet and greet all guests upon their arrival at the restaurant in a welcoming, friendly and professional manner, control the flow and organization of seating for all guests and assist the servers and bartenders during busy periods of service. JOB DUTIES INCLUDE: * Maintain the restaurant’s reservation system to maximize seating throughout a meal service. * Answer the restaurant phone within 3 rings in a pleasant, professional and clear manner. * Pre-opening, ensure all menus are current, clean, wrinkle free and plentiful. * Pre-opening, ensure all tables have the appropriate place settings – clean and polished glassware, chinaware, cutlery, napkins, etc. and the overall room is clean, debris free and also free of any deficiencies. * Thorough knowledge of all menu items. * Greet all guests in a welcoming, friendly and professional manner, reconfirming their reservation and show them to their assigned seating, pulling out chairs, handing out menus and providing any additional assistance if needed. * Move and arrange tables, chairs, place settings, children’s booster seats for groups with special needs * Handle all walk-ins to get them seated in a timely manner based on confirmed reservations and availability. * Communicate any special guest requests with the servers and management to ensure the best service. * Monitor the restaurant and outside patio (summer months) for seating availability, safety and the well being of all guests throughout the meal service. * Assist the servers and bartenders in clearing tables, serving food and drinks during busy meal periods. * Inform management of all guest queries or complaints so that they can be resolved and answered on the spot. * Maintain order and cleanliness through the work area and restaurant through the meal service. QUALIFICATIONS: * Previous work experience in a restaurant an asset * Valid Smart Serve Certification * Food Safe Handling Certification an asset * Excellent guest relations and communication skills WORKING CONDITIONS: * Works the majority of time indoor and outdoors during patio season (summer months) * May carry hot or cold food plates/trays * Must be able to bend, reach and lift at least 30lbs. * Requires some heavy lifting, moving of furniture and equipment * Must be able to walk and stand for an average of 8 hours per shift. At Living Water Resorts, we consider equity, diversity and inclusivity our foundation to success along with our Core Values of Caring, Character, Chemistry and Competency. We believe in equal opportunity and it is our priority to ensure a barrier free recruitment and selection process and if you require accommodation in relation to any materials or processes used during the recruitment and selection process, please notify Human Resources. We will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

What you’ll do

The host is responsible for greeting guests, managing the reservation system, and ensuring the restaurant floor is organized and clean. They also assist servers and bartenders with food service and guest inquiries during busy periods.

Requirements

Previous restaurant experience and Smart Serve Certification are preferred. Candidates must be able to stand for 8 hours and lift up to 30lbs.

Listed skills

• Customer service · Preferred
• Food safety · Preferred
• Multitasking · Preferred
• Guest Relations · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest relations
• Communication skills
• Reservation management
• Customer service
• Food safety
• Table service
• Conflict resolution
• Professionalism
• Multitasking
• Guest Relations
• Furniture Cleaning
• Lifting Ability
• Chemistry
• Management
• Cleanliness
• Communication
• Disabilities
• Table Setting
• Restaurant Operation
• Reservations
• Clearing Tables

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop