RHS Customer Experience Specialist

Job summary

The Customer Experience Specialist supports the implementation of national standards and store programs across the right-hand side of the store. They collaborate with operations to analyze data, identify trends, and foster continuous improvement through store visits and training.

Job details

The Customer Experience Specialist supports the implementation of national standards and store programs across the right-hand side of the store. They collaborate with operations to analyze data, identify trends, and foster continuous improvement through store visits and training. Candidates must have 5+ years of operational management experience with a proven ability to lead and influence others. Strong analytical, communication, and coaching skills are required, along with the flexibility to travel within the assigned region.

What you’ll do

The Customer Experience Specialist supports the implementation of national standards and store programs across the right-hand side of the store. They collaborate with operations to analyze data, identify trends, and foster continuous improvement through store visits and training.

Requirements

Candidates must have 5+ years of operational management experience with a proven ability to lead and influence others. Strong analytical, communication, and coaching skills are required, along with the flexibility to travel within the assigned region.

Benefits

• Comprehensive training
• Progressive careers
• Flexibility

Listed skills

• Change Management · Preferred
• Training · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Coaching · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational management
• Leadership
• Coaching
• Training
• Communication
• Analytical skills
• Root cause analysis
• Financial acumen
• Change management
• Project management
• Performance analytics
• Data analysis
• Strategic planning
• Interpersonal skills
• Conflict resolution

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Data & Analytics

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