Temporary Accommodation Resettlement Officer (ref:1872)

Job summary

Provide day-to-day housing management for homeless households and support families under the government resettlement scheme. Offer low-level support to ensure residents are tenancy ready for independent living opportunities.

Job details

Fixed Term Full Time Winchester Posted 10 hours ago 40444 - 45529 £ / Year Closes: 18 September 2026 Website Winchester City Council Winchester City Council Closing date: Friday 18 September 2026 Interview date: Friday 25 September 2026 Contract Type: Fixed Term for 18 months Please apply online via Winchester City Council’s website. The Temporary Accommodation team are looking for a dynamic individual who thrives in a fast-paced reactive role, has customer service at the heart of what they do and a “can do” attitude! You will be required to work as part of the Temporary Accommodation team to provide day-to-day housing management of the Council’s temporary accommodation for homeless households, supporting families under the government resettlement scheme. You will also be required to provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities. The Temporary Accommodation team are based in offices just outside the vibrant city centre of Winchester. You will need to meet the travel requirements of the role as you will visit residents in our units of temporary accommodation across the district, as well as conducting health and safety visits at our schemes. If you are experienced in working in the housing sector with vulnerable households and like to work in an environment where no two days are the same – then this could be the job for you! We are looking for someone who is passionate about providing excellent customer service, who can work flexibly due to the reactive nature of the role, whilst remaining calm under pressure. You will need to be an excellent problem solver and a reliable team member to deliver positive outcomes to those individuals in the council’s temporary accommodation. Benefits If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including: Employer paid health cash plan Salary sacrifice scheme for cars and bikes 26 days annual leave per year rising to 33 days – dependent on length of service Membership to the Local Government Pension Scheme Discounts at a range of major high street brands and the two leisure centres in the district Excellent working environment Support for continuous professional development A DBS check will be required for this role, and you must be able to meet the travel requirements for the post. For an informal discussion about the role, please contact Laura Wilson, Temporary Accommodation Manager on 01962 862 677 or via email at [email protected] or Natalie Cain, Strategic Housing Manager on 01962 848 314 or via email at [email protected]. To apply for this job please visit accesspeople.accessacloud.com.

What you’ll do

Provide day-to-day housing management for homeless households and support families under the government resettlement scheme. Offer low-level support to ensure residents are tenancy ready for independent living opportunities.

Requirements

Experience working in the housing sector with vulnerable households is required. Candidates must be able to meet travel requirements for site visits and pass a DBS check.

Benefits

• Employer paid health cash plan • Salary sacrifice scheme for cars and bikes • Annual leave (26 to 33 days) • Membership to the Local Government Pension Scheme • High street brand discounts • Leisure centre discounts • Continuous professional development support

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• crisis intervention · Preferred
• Problem solving · Preferred
• case management · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housing Management
• Customer Service
• Problem Solving
• Case Management
• Crisis Intervention
• Tenancy Readiness Support
• Health and Safety Inspections
• Communication
• Teamwork
• Flexibility

Job areas

• Social Services
• Government & Public Sector
• Customer Service & Support
• Administrative