Account Services Representative

Job summary

Collect accounts receivable, overdue rental payments, and bad debts; approve credit for consumer and commercial accounts; and assist customers with account inquiries. Maintain account records, register accounts through the Personal Property Registry, work with Equifax reports and Small Claims Court processes, and provide regular status reports to store and regional managers.

Job details

Title Account Services Representative Department All Departments Hours Full-time permanent Availability Required Weekdays, Weeknights & Weekends Location 13651 149 Street NW Edmonton North, AB Job Description Collection of accounts receivable, outstanding rentals, and bad debts Credit approvals for term and balance forward accounts Credit approvals for consumer and commercial account rentals Assist customers inquiring about their accounts and rents Locate new contact information for credit customers Perform sundry account maintenance Registration of accounts through Personal Property Registry Work with Equifax reports and their reporting criteria Work with Small Claims Courts system Provide regular status reports to the Store Manager Provide monthly status reports to the Account Services Regional Manager Job Requirements Must be a musician who plays at least one instrument Must be able to work weekdays, weeknights and weekends Excellent interpersonal, communication and negotiation skills Ability to provide a high level of customer service, both in-store and over the phone Thorough organizational skills Ability to take initiative and work independently Ability to lift and carry large boxes Ability to take ownership of tasks and follow them through to resolution Basic knowledge of Microsoft Office (Excel, Word, Outlook) Experience with consumer credit and collections an asset

What you’ll do

Collect accounts receivable, overdue rental payments, and bad debts; approve credit for consumer and commercial accounts; and assist customers with account inquiries. Maintain account records, register accounts through the Personal Property Registry, work with Equifax reports and Small Claims Court processes, and provide regular status reports to store and regional managers.

Requirements

Applicants must play at least one musical instrument and be available on weekdays, weeknights, and weekends. They need strong customer service, communication, negotiation, organizational, and independent-work skills, basic Microsoft Office knowledge, and the ability to lift and carry large boxes; consumer credit and collections experience is an asset.

Listed skills

• Customer service · Preferred
• interpersonal communication · Preferred
• Negotiation · Preferred
• Organization · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts Receivable Collections
• Credit Approvals
• Customer Service
• Interpersonal Communication
• Negotiation
• Account Maintenance
• Contact Information Research
• Personal Property Registry Registration
• Equifax Reports
• Small Claims Court Procedures
• Status Reporting
• Organization
• Initiative
• Independent Work
• Microsoft Office
• Consumer Credit and Collections

Job areas

• Finance & Accounting
• Customer Service & Support
• Retail

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