Sales and Rental Associate

Job summary

Help customers select and rent musical instruments and gear by identifying their needs, recommending suitable products and services, and demonstrating product features. Handle calls and order follow-ups, troubleshoot customer issues, maintain product knowledge, merchandise the store, and assist with meetings, training, and store and warehouse duties.

Job details

Title Sales and Rental Associate Department Pro Audio & Recording Hours Full-time permanent Availability Required Weekdays, Weeknights & Weekends Location 1360 Dominion Avenue Port Coquitlam, BC Job Description Help our customers through the selling and renting of musical instruments and gear Define the individual needs of every customer and match those needs with the right combination of our products and services Demonstrate recommended products to customers and explain their features and benefits Answer telephone calls in a timely and professional manner Follow up on product orders with customers and suppliers Use our common sense approach with customers to troubleshoot and solve problems Maintain in-depth and current knowledge of our products, policies and procedures Attend weekly staff meetings and periodic training sessions Merchandise store to create an inviting environment for customers to shop Participate in store maintenance, warehouse duties, and other related tasks Job Requirements Must be a musician who plays at least one instrument Must be able to work weekdays, weeknights and weekends Excellent verbal communication skills Positive attitude and steady composure Proven strong work ethic and commitment High levels of energy and enthusiasm Ability to lift and carry large boxes Ability to excel in a fast-paced environment Ability to recommend solutions in a confident and assertive manner Good organizational skills and attention to detail Previous experience in retail or sales is an asset

What you’ll do

Help customers select and rent musical instruments and gear by identifying their needs, recommending suitable products and services, and demonstrating product features. Handle calls and order follow-ups, troubleshoot customer issues, maintain product knowledge, merchandise the store, and assist with meetings, training, and store and warehouse duties.

Requirements

Applicants must play at least one musical instrument and be available on weekdays, weeknights, and weekends. Strong communication, a positive attitude, work ethic, energy, organization, attention to detail, confidence in recommending solutions, and the ability to lift large boxes and work in a fast-paced environment are required; retail or sales experience is an asset.

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred
• Product Knowledge · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Musical Instrument Proficiency
• Sales
• Customer Service
• Needs Assessment
• Product Demonstration
• Verbal Communication
• Telephone Etiquette
• Order Follow-Up
• Troubleshooting
• Product Knowledge
• Merchandising
• Organization
• Attention To Detail
• Physical Lifting
• Teamwork

Job areas

• Retail
• Sales
• Customer Service & Support

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