Shelter Resource Worker

Job summary

Provide intake, orientation, basic necessities, supervision, and support to adults experiencing homelessness in a 24-hour emergency shelter. Refer guests to community services, maintain records and statistics, assist colleagues and new staff, and contribute to workplace health and safety.

Job details

Apply now » Date: Oct 13, 2026 Location: Duncan, BC, CA Company: Lookout Housing and Health Society Employment Status Full Time - Temporary Header We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca Location EWR Cumberland Days and Hours of work Sunday through Thursday Shift times will be 1530 - 2330 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews Salary $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face. Job Duties Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers Accept referrals, and identify and share information with a variety of Lookout’s external resources Refer guests to a variety of community services Interview and provide basic necessities; ensuring a safe and supportive environment for all Complete required records and maintain statistical data Support others in the shelter who are in need of assistance Provide assistance for new staff Job duties are complex and may have a few disagreeable factor Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program Qualifications & Competence Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction Must have current Occupational First Aid Level 1 Certificate Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset Ability to work independently or in a team setting Strong ability to manage stress and organize workload Excellent communication, writing, documentation, and organizational skills Understands and maintains clientele/worker boundaries Ability to work with disadvantaged and challenging adults in a diverse environment Strong physical and mental ability to perform work tasks and operate job related equipment A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use Criminal Record Clearance – Vulnerable Sector required Closing Date Applications will be accepted until October 20, 2026 at 5:00 pm Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment. “All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. c. BCGEU Apply now »

What you’ll do

Provide intake, orientation, basic necessities, supervision, and support to adults experiencing homelessness in a 24-hour emergency shelter. Refer guests to community services, maintain records and statistics, assist colleagues and new staff, and contribute to workplace health and safety.

Requirements

Requires a related certificate or at least Grade 12 education plus two years of recent related experience, or an equivalent combination, along with current Occupational First Aid Level 1 certification. Candidates need familiarity with community resources, strong communication and organizational abilities, and the capacity to work independently or as part of a team; vulnerable-sector criminal record clearance is required.

Listed skills

• Teamwork · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Resource Referral
• Shelter Guest Intake
• Crisis Support
• Client Supervision
• Communication
• Writing and Documentation
• Workload Organization
• Stress Management
• Teamwork
• Independent Work
• Client Boundaries
• Harm Reduction
• Trauma-Informed Practice
• Occupational First Aid
• Naloxone Administration
• Health and Safety Compliance

Job areas

• Social Services
• Healthcare
• Security & Safety

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