Client Care Associate

Job summary

The Client Care Associate acts as the dedicated day-to-day contact for assigned client programs, ensuring seamless execution across fulfillment, warehousing, and distribution services. They work cross-functionally with internal teams to ensure projects are completed accurately, efficiently, and within established service level agreements.

Job details

Client Care Associate – LMX Solutions Location: GTA, Hybrid Work Model Vacancy Status: New Position Reports To: EVP, LMX About LMX Solutions LMX Solutions, a division of Lowe-Martin, is the integrated fulfillment, print, warehousing, technology, and distribution division of Lowe-Martin. We support leading pharmaceutical, healthcare, financial services, retail, and ecommerce organizations with scalable solutions that combine operational excellence, compliance, technology, and client experience. Our programs support everything from marketing fulfillment and ecommerce distribution to patient support initiatives, training programs, regulated product distribution, and national campaigns. Position Summary LMX Solutions is seeking a highly organized and client-focused Client Care Associate to support our growing portfolio of fulfillment, healthcare, pharmaceutical, merchandising, and ecommerce clients. This role acts as the dedicated day-to-day contact for assigned client programs and is responsible for ensuring seamless execution across fulfillment, warehousing, print, inventory management, ecommerce platforms, and distribution services. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, proactive, solution-driven, and capable of managing multiple client programs simultaneously while maintaining exceptional service standards. This position works cross-functionally with Operations, Inventory Control, Quality, Print Production, Shipping, IT, and Project Management teams to ensure programs are executed accurately, efficiently, and within established service level agreements (SLAs). What Success Looks Like in This Role * Clients feel supported, informed, and confident in program execution * Orders and projects are executed accurately and on time * Issues are proactively identified and resolved before escalation * Client documentation and workflows remain organized and current * Internal teams receive clear direction and communication * Programs operate efficiently while maintaining quality and compliance standards Qualifications & Experience * Diploma or degree in Business, Supply Chain, Marketing, Operations, or related field preferred * 2–4 years of experience in account coordination, fulfillment, logistics, ecommerce, customer service, or supply chain environments * Experience supporting pharmaceutical, healthcare, retail, merchandising, or ecommerce accounts considered an asset * Strong customer service and relationship management skills * Excellent organizational and multitasking abilities * Strong written and verbal communication skills * Ability to manage multiple priorities and deadlines in a fast-paced environment * Proficiency in Microsoft Office 365 including Excel and Outlook * Experience with WMS, ecommerce platforms, ERP systems, Shopify, ShipHero, or similar systems considered an asset * Ability to work collaboratively across multiple departments * Strong attention to detail and follow-through Work Environment * Hybrid work environment, must be available to work in office 3 to 4 days per week. * Standard office hours are Monday to Friday, 8:30 AM – 5:00 PM * Occasional flexibility may be required to support client launches, escalations, or priority projects * Collaborative team environment supporting national client programs across Canada and the United States LMX is an equal opportunity employer. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act. Let us know how we can accommodate you to participate in the recruitment process.

What you’ll do

The Client Care Associate acts as the dedicated day-to-day contact for assigned client programs, ensuring seamless execution across fulfillment, warehousing, and distribution services. They work cross-functionally with internal teams to ensure projects are completed accurately, efficiently, and within established service level agreements.

Requirements

Candidates should have 2–4 years of experience in account coordination, logistics, or supply chain environments, along with a diploma or degree in a related field. Proficiency in Microsoft Office 365 and experience with WMS or ecommerce platforms are highly preferred.

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Supply chain management · Preferred
• Shopify · Preferred
• Microsoft Excel · Preferred
• Logistics · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account coordination
• Fulfillment
• Logistics
• Ecommerce
• Customer service
• Supply chain management
• Relationship management
• Organizational skills
• Multitasking
• Communication skills
• Microsoft Office 365
• Excel
• Outlook
• WMS
• ERP systems
• Shopify
• Project Management
• Communication
• Operations
• Coordinating
• Workflow Management
• Operational Excellence
• Microsoft Excel
• Detail Oriented
• Financial Services
• Microsoft Outlook
• Marketing
• Pharmaceuticals
• Customer Service
• Inventory Management
• Scalability
• Supply Chain
• Verbal Communication Skills
• Service Standards
• Inventory Control
• Relationship Management
• Microsoft 365
• Merchandising
• Follow Through
• Service-Level Agreement
• Warehouse Management Systems
• Marketing Operations
• Print Production

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Marketing
• Retail
• Client Care Associate
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives