Operations and Club Services Manager - Permanent - 19637

Ottawa, ON
On-site
Posted Nov 8, 2026
1 position

$55,000–$65,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 37.5 hours per week

Job summary

Coordinate daily Club operations, member services, registrations, payments, program administration, and support for coaches, team officials, volunteers, and other stakeholders. Maintain accurate records and communications, monitor registration and compliance requirements, support events and seasonal operations, and help improve administrative processes.

Job details

About The Opportunity Our client, a well-established community sports organization in Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and services. This is a hands-on coordination role within a small, collaborative team. The successful candidate will play an important role in ensuring the smooth operation of Club activities, with a primary focus on registration, member services, program administration, and support for coaches, team managers, treasurers, and volunteers. The position offers an opportunity to take ownership of a broad range of administrative and operational responsibilities while working closely with the General Manager and other Club staff. The ideal candidate is personable, dependable, and resourceful, with a strong customer service mindset and the ability to step in wherever support is needed. Duties include but are not limited to: Club Operations & Member Services Coordinate day-to-day administrative activities and provide operational support across Club programs and services Serve as a primary point of contact for members, parents, coaches, team officials, volunteers, and other stakeholders Respond to phone, email, and in-person inquiries, providing timely, professional, and solution-oriented service Manage walk-in inquiries, registrations, member accounts, payments, financial assistance requests, and outstanding balances Support program administration and coordinate operational requirements across recreational and competitive programs Identify opportunities to improve administrative processes, member service, and overall operational efficiency Registration, Compliance & Team Administration Coordinate player and team official registration, ensuring accurate and up-to-date records within Club and Ontario Soccer systems Monitor screening, certification, credentialing, and compliance requirements for players and team officials Provide administrative guidance and support to volunteer team managers, coaches, and treasurers regarding Club policies, procedures, travel insurance, travel permits, and other team-related requirements Assist with preseason team administration, league entry, team activation, and seasonal onboarding requirements Systems & Communications Maintain accurate information across Club registration, membership, and communication platforms Support the effective use of Club, District, Provincial, and league administrative systems Assist with Club and member communications, including website updates, Club Hub, and other communication channels Communicate important registration, policy, league, and operational updates to relevant stakeholders Identify opportunities to improve administrative workflows, systems, and information management Program & Operational Support Coordinate administrative and logistical support for Club programs, events, and initiatives Work collaboratively with the recreational program manager, equipment manager, and events coordinator to support program and operational needs Oversee administrative aspects of uniform and apparel inventory, including stock tracking, distribution, and member pick-up Assist with equipment coordination and other seasonal operational requirements Participate in staff and operations meetings and provide on-site support for Club events and activities as required Maintain organized records and documentation and assist with annual audit preparation About You The successful candidate will have the following: Post-secondary education in Business Administration, Sport Management, Recreation, Communications, or a related field, or an equivalent combination of education and experience A minimum of 2 years of experience in administration and customer service, ideally with approximately 5 years of relevant experience Experience in operations, member services, program coordination, or administrative support Experience within a sports organization, nonprofit, association, or membership-based environment is an asset Strong customer service skills and the ability to interact professionally and positively with a diverse range of individuals Excellent organizational skills and attention to detail, with the ability to manage competing priorities in a busy environment Strong written and verbal communication skills and the confidence to provide guidance and support to members, coaches, volunteers, and other stakeholders Experience working with registration, database, CRM, or membership management systems. Familiarity with PowerUp and Ontario Soccer systems is considered an asset Proficiency with Microsoft Office and the ability to learn new systems and technology quickly A proactive, dependable, and collaborative working style, with a willingness to pitch in and support the broader team French language skills are considered a strong asset A valid Vulnerable Sector Check will be required What We Offer Competitive annual salary of $55,000 to $65,000, commensurate with experience Permanent, full-time employment with a 37.5-hour work week Monday to Friday onsite schedule at the organization's Nepean office A friendly, collaborative, and hardworking team environment A varied role with meaningful interaction across Club programs, members, coaches, and volunteers The opportunity to contribute to the continued growth and operational effectiveness of a well-established community sports organization Potential for professional growth and increased responsibility over time Working Hours: The standard schedule is Monday to Friday during regular business hours. Occasional evening or weekend availability will be required to support Club events, meetings, and seasonal activities. If you are a highly organized and approachable professional who enjoys helping people, keeping operations running smoothly, and being part of a close-knit team, we would welcome the opportunity to hear from you! How To Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to executivesupportcontract@lrostaffing.com. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19637. LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

What you’ll do

Requirements

Candidates should have post-secondary education in business administration, sport management, recreation, communications, or a related field, or equivalent education and experience, along with at least two years of administration and customer service experience. Relevant operations or program coordination experience, strong organizational and communication skills, proficiency with Microsoft Office and registration or membership systems, and a valid Vulnerable Sector Check are required; sports-sector experience and French are assets.