Technical Customer Service Representative - Permanent - 19565

Job summary

Serve as the primary contact for customers, managing communications, preparing quotes, processing orders, hosting meetings, and resolving issues. Coordinate with manufacturing teams on production, quality, and delivery concerns, while identifying cost reductions and sharing ideas for continuous improvement.

Job details

Technical Customer Service Representative - Permanent - 19565 About the Opportunity Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery. As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience. Duties include but are not limited to: Act as the single point of contact between the company and its customers Manage customer relationships, communicate with customers and ensure issues are resolved promptly Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products Host meetings with customers Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate Recommend cost reductions on existing products for customers Share feedback on recurring customer issues and suggest continuous improvement ideas Ensure compliance with company policies, procedures and industry regulations About You The successful candidate will have the following: Ability to read and interpret blueprints to prepare quotes Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities Experience working in ERP systems Knowledge of General Manufacturing Practices (GMP), quality control and logistics Strong skills in the Microsoft Office suite Strong command of English, verbal and written Fabrication experience in a similar manufacturing environment is considered an asset About the Job Duration: Permanent, full-time Location: Ottawa, ON Onsite work environment How to Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to resumes@lrostaffing.com. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19565. LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

What you’ll do

Serve as the primary contact for customers, managing communications, preparing quotes, processing orders, hosting meetings, and resolving issues. Coordinate with manufacturing teams on production, quality, and delivery concerns, while identifying cost reductions and sharing ideas for continuous improvement.

Requirements

Candidates should be able to interpret blueprints, manage multiple customer demands and changing priorities, and have experience with ERP systems. Knowledge of manufacturing practices, quality control, and logistics, strong Microsoft Office skills, and excellent written and spoken English are required; fabrication experience is an asset.

Listed skills

• Continuous Improvement · Preferred
• ERP systems · Preferred
• Quality Control · Preferred
• Logistics · Preferred
• issue resolution · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Customer Communication
• Quotation Preparation
• Blueprint Interpretation
• Order Processing
• Issue Resolution
• ERP Systems
• General Manufacturing Practices
• Quality Control
• Logistics
• Microsoft Office
• Written and Verbal English
• Production Coordination
• Cost Reduction
• Continuous Improvement
• Fabrication

Job areas

• Customer Service & Support
• Manufacturing
• Sales
• Logistics

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