About
Results‑driven and client‑focused operations professional with extensive experience in fast‑paced, high‑volume warehouse environments. Proven ability to lead, train, and supervise teams to achieve operational excellence, efficiency, and safety compliance. Adept at coordinating workflow, optimizing inventory processes, and supporting organizational goals through hands‑on leadership. Well‑versed in safe work practices, regulatory requirements, and continuous improvement principles. Recognized for exceptional communication and interpersonal skills, enabling effective collaboration with diverse teams, vendors, and management to maintain smooth warehouse operations and deliver superior service levels.
Skills
- Data entry
- Front line customer service
- Large warehouse management
Experience
PARTS ADVISOR
GIBBONS MOTOR TOYS
Dec 2023 to Dec 2025
• Over the counter sales of Power Sport and Marine Parts • Purchasing and sourcing of daily stock and special-order parts • Handing special order requests from the quoting stage to purchase orders to shipping • Understanding and daily use of operating system CKD Lightspeed • Merchandising of Parts and New Products • Daily shipping and receiving data entry customer orders accuracy • Completing daily housekeeping tasks assigned with ASANA • Reviewing monthly reports outstanding customer orders, old inventory, part number super sessions • Submitting Return authorizations and processing the claim • Daily correspondence and use of email, instant messaging, answering the phone for customers • Proving a professional level of communication
PRO SALES SPECIALIST
LOWE’S
Sep 2022 to Jul 2023
SHERWOOD PARK
Moved into this role after developing an in-depth product knowledge of all departments and products offered by Lowes, while seeking the challenge of increasing and sustaining our sales and service levels offered to Pro and general contractors and business operators. • Deliver excellent service to Pro customers and answer any questions related to quotes products and services • Assisting with large orders for contractors ensuring they are filled accurately and invoiced correctly • Promoting and demonstrating new products and service that Lowes has to offer • Using retail smart technology P.O.S systems and daily operational systems for inventory and invoicing, Complete store to store transfers and Inventory replenishment while understanding impacts these have on the greater business and shared regional inventory levels. • Weekly merchandising, setting displays and demo’s to ensure sustained growth of sales for departments within the store • Assisting with training and devolvement of other staff to promote sales of products and services within the store
Lighting/ELECTRICAL DEPARTMENT CSA
LOWE’S
Sep 2020 to Jan 2022
SHERWOOD PARK
• Learning and developing a strong understanding of lighting products, interconnected systems, and technological advancements within this space over the last few years. • Meeting customer expectations questions and product information daily using Lowes SMART model • Management of inventory daily IRP reports, price audits and manual price changes • Learning new product information and general tidying and cleaning of department • Down stocking of inventory • Daily sales and processing of sale at POS • Weekly flyer preparation and price changes of products • Working as a team player with all department/Management and all other Lowes associates • E- mail and intercompany program proficient.
INSIDE SEASONAL DEPARTMENT CSA
LOWE’S
Aug 2019 to Sep 2020
SHERWOOD PARK
• Personal development and increased knowledge base of seasonal inventory. • Meeting customer expectations questions and product information daily using Lowes SMART model • Management of inventory daily IRP reports, price audits and manual price changes • Learning new product information and general tidying and cleaning of department • Down stocking of inventory • Daily sales and processing of sale at POS • Weekly flyer preparation and piece changes of products • Working as a team player with the department/Management and all other Lowes associates • E-mail and intercompany program proficient
RECEIVING CLERK
LOWES
Jan 2017 to Aug 2018
SHERWOOD PARK
• Data entry of large amounts of Inventory Daily • Daily processing of Purchase Orders • Weekly Adjustment and Late PO reports • Trouble Shooting inventory items and late PO issues • Weekly Store overview Reports on all items received • Notification to vendors on discrepancies for POs Shortages and overages • Detail oriented regarding paperwork • Co management of daily operations within the warehouse 5 full time staff members • Being a team player • Performing cycle counts and reporting to senior management on any necessary adjustments • E-mail and intercompany program proficient
Operations Manager
EMCO HEATING AND PLUMBING
Mar 2013 to May 2016
FORT MCMURRAY
• Responsible for all daily business operations with a key focus to improving profitability across all operations • Extensive understanding of company computer system (TREND) • Daily use of Point-of-sale system including end of day and banking deposits. • Cash handling/customer service • Management of product displays and up-selling new product lines. • Customer invoicing and disputes/complaint resolution. • Extensive knowledge of inventory shipping, receiving/stale/pricing. • Keeping the point-of-sale counter clean, updated and organized for pre-planned up-selling products. • Assisting all staff with troubleshooting and company questions. • Having knowledge of all job roles, Shipping and Receiving, Sales, Admin including weekly bank deposits, coordinating Deliveries, training staff, inventory maintenance, and assisting PCM.
Accounts Receivable/Route Driver
MCM COIN
Aug 2011 to Mar 2012
FORT MCMURRAY
• Cash office counting and balancing large amounts of money • Detailed reports • Use of complex vend-max system • Route Driver stocking and monitoring vending machines, increasing inventory levels, deployment of new machines, product changes, and programing. Covered all major Fort McMurray oil sand sites – CNRL, Albian, Suncor, Syncrude. • Safe handling of product • Customer Service
Education
South Otago high School
Higher School Certificate
New Zealand
1996 to 1998
GED equivalent
Licences & certifications
Class 5 Operators License Alberta
Forklift Training
Standard First Aid
NAMA Level 1 Vending Technician
NAMA
NAMA Route Driver Certification
NAMA
NAMA Level 1 Vending Technician
NAMA Route Driver Certification