Technical Support Engineer

Toronto, ON
On-site
Posted Oct 9, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Handle Level 1 and Level 2 platform support tickets, escalating issues to Level 3 when needed. Investigate incidents, provide comprehensive details to support timely resolution, and collaborate with stakeholders.

Job details

Project Description: By applying, you may join one of the world's most respected and fastest-growing institutional investors. Our client is a global investment management organization that invests funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure, and fixed-income instruments. The client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to: Diverse and inspiring colleagues and approachable leaders Stimulating work in a fast-paced, intellectually challenging environment Accelerated exposure and responsibility Global career development opportunities Being motivated every day by important social purpose and unshakable principles A deeply rooted culture of Integrity, Partnership and High Performance If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity. Responsibilities: Technical support role for the platform: Deal with L1/L2 tickets Escalate to L3 in case of a need Collaborate with different stakeholders Investigate and provide comprehensive details for quick resolution Mandatory Skills Description: Git (GitHub) Linux administration and troubleshooting skills Zabbix monitoring platform ITIL—incident and change management (ServiceNow) Nice-to-Have Skills Description: Python (basic-intermediate) Artifactory Atlassian tools (Jira, Wiki)—both as user and as administrator Terraform Scripting languages (Bash, PowerShell) IBM developer platforms (DataStage, UrbanCode, WebMQ) Languages: English: C1 Advanced

What you’ll do

Requirements

Requires experience with Git/GitHub, Linux administration and troubleshooting, Zabbix, and ITIL incident and change management using ServiceNow. Python, Artifactory, Atlassian tools, Terraform, scripting languages, and IBM developer platforms are listed as additional skills; English proficiency at C1 Advanced is required.