Inside Sales Representative

Company Description M&M Staffing is a technology-enabled staffing and managed outsourcing partner focused on understanding and meeting client and candidate requirements. The company designs workforce solutions that emphasize productivity, training, and skill development to improve employability and streamline job search and placement. A team of recruiting and HR specialists uses thorough assessments and behavioral-based screenings to create strong matches between candidates and workplaces, whether for temporary, contract-to-hire, or direct hire roles. M&M Staffing offers a wide range of services, including project recruiting, managed staffing, recruitment process outsourcing, and HR technology solutions. The organization is known for its commitment to excellence, continuous innovation, and high-quality service to candidates, employees, and clients. Role Description This is a full-time, on-site Inside Sales Representative/Telemarketing Specialist role based in Concord ON. The Telemarketing Specialist will make outbound calls to potential and existing customers to introduce services, qualify leads, and schedule follow-ups or appointments. Responsibilities include accurately capturing customer information, responding to inquiries, and providing clear, professional information about offerings. The role involves collaborating with the sales team to support campaigns, meet call and conversion targets, and document all interactions in CRM or tracking systems. The Telemarketing Specialist will also handle basic customer support issues, escalate complex concerns as needed, and contribute feedback to improve scripts and calling strategies. Qualifications: Strong communication skills, including clear verbal communication, active listening, and professional phone etiquette Lead generation and sales skills to identify prospects, qualify opportunities, and support closing activities Customer service and customer support skills to handle inquiries, manage concerns, and maintain positive relationships Comfort working with call scripts, CRM systems, and basic office software Proven ability to meet performance metrics such as call volume, conversion rates, and follow-up timelines High level of reliability, time management, and attention to detail Ability to work on-site in Concord, ON and collaborate effectively with team members Previous telemarketing, inside sales, or call center experience is an asset High school diploma or equivalent; post-secondary education in business, marketing, or related field is an advantage

The role involves making outbound calls to qualify leads, introduce services, and schedule appointments for the sales team. Additionally, the specialist will document interactions in the CRM and provide basic customer support.

Candidates should possess strong communication skills and experience with lead generation and CRM software. A high school diploma is required, while post-secondary education in business or marketing is an advantage.

• Time managementPreferred
• Customer servicePreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Outbound Calling
• Lead Generation
• Sales
• Customer Service
• CRM Systems
• Active Listening
• Phone Etiquette
• Time Management
• Lead Qualification
• Appointment Scheduling

• Sales
• Customer Service & Support
• Human Resources

Minimum education

High school

Minimum experience

0+ years

Apply by

Feb 8, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available