Customer Service Rep

Job summary

The Customer Service Representative acts as the primary liaison for aftermarket sales, technical services, and general inquiries while managing quotations and sales orders. They are also responsible for reporting KPI data and participating in team-based continuous improvement and safety activities.

Job details

Title: Customer Service Representative Location: Creighton, SK About the Position: The Customer Service Representative acts as first contact with, and liaison between, MacLean Engineering and the Customers (internal and external), in all matters related to Aftermarket Sales, Field Services, Technical Services, Training and general inquiries. This is a full-time, 12-18 month contract position. Duties and Responsibilities: * In a friendly but professional manner, represent MacLean Engineering as the first point of contact with our Customer (external and internal) and ensure a timely and satisfactory response to requests for product, service or technical support and/or requests for quotation. * Provide product and service assistance to our customers, with an emphasis placed upon up-sell of additional and/or premium products and services. * Prepare quotations and enter sales orders into MRP as per Customer request. Prepare and distribute invoices. Follow up on outstanding quotations at prescribed intervals, with a keen focus on quotation hit-miss ratio. * Collect, compile and report-out of KPI data as requested by the Management team. * Participate in daily Customer Support Team accident prevention, profit improvement, waste reduction, zero defect, 5S and 8D problem solving activities. Qualifications: The successful candidate must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with the following qualifications: * Diploma or Degree in a related discipline preferred * Three (3)+ years’ experience in related Customer Service role * Bilingualism (English/French) is considered an asset * Possess the ability to effectively interact, communicate and negotiate with people of diverse personality and professional stature, including those with difficult and/or demanding character. * Able to plan and prioritize and manage multiple assignments and tasks simultaneously. * Able to tolerate ambiguity and stress. * Must be creative, able to reason analytically * Open to new methods, processes and technologies, and an initiator of improvement. * Customer oriented and always demonstrate personal integrity. * Possess extensive experience working with Microsoft Office products and MAX MRP (or similar MRP system) as well as being able to interpret, file and maintain handwritten and computer-generated records About Us: Founded in 1973 in Ontario, Canada, MacLean Engineering is the world’s largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder’s original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network. Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of MacLean’s mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry. Our skilled tradespeople work in a safety‑first environment to build high‑quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact. Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position. A clear and satisfactory result is required for all candidates prior to the confirmation of employment. MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005). MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

What you’ll do

The Customer Service Representative acts as the primary liaison for aftermarket sales, technical services, and general inquiries while managing quotations and sales orders. They are also responsible for reporting KPI data and participating in team-based continuous improvement and safety activities.

Requirements

Candidates should have at least three years of experience in a customer service role and proficiency with Microsoft Office and MRP systems. A diploma or degree in a related discipline is preferred, along with strong communication, organizational, and analytical skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales Support
• Quotation Preparation
• Order Entry
• MRP Systems
• Microsoft Office
• Communication
• Negotiation
• Problem Solving
• Data Reporting
• Time Management
• Analytical Reasoning
• Technical Support
• Inventory Management
• Record Keeping
• Aftermarket Sales
• Request For Quotation (RFQ)
• Profit Improvement
• Professionalism
• Analytical Thinking
• Open Mindset
• Positivity
• Willingness To Learn
• Accident Prevention
• Eight Disciplines Problem Solving (8D)
• Automation
• Customer Support
• Management
• Design Elements And Principles
• English Language
• Sales
• French Language
• Marketing
• Innovation
• Invoicing
• Key Performance Indicators (KPIs)
• Material Requirements Planning
• Operations
• Quotations
• Surface Mining
• Technical Services
• Waste Minimization
• Team Oriented
• Prioritization
• Personal Integrity
• Underground Mining
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Engineering
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives