Store Administrator - Greater Toronto Area

Toronto, ON
On-site
Posted Oct 9, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Store Administrator manages back-office operations, including processing sales transactions, handling repairs, and coordinating shipping and receiving of merchandise. They also support the management team and sales professionals to ensure a high-quality, memorable experience for all clients.

Job details

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients. As a Store Administrator for one of our stores located in the Greater Toronto Area, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and teamwork. Are you our hidden gem? A result driven candidate that firmly believes in providing an excellent and unique experience to every client. The Store Administrator plays a crucial role behind the scenes as he/she is responsible for all the administrative details that support sales and client service in the store. This highly-organized and detail-oriented position is the foundation for back office operations of the store. This position supports the management team in all functions, including transactions and repairs, shipping and receiving of merchandise and partners with the sales professionals to ensure a memorable experience for all clients. To do so, the Store Administrator will be expected to… - Foster an environment that puts the client at the forefront - Assist clients with their purchase, repair or service request - Provide assistance to Sales Professionals and Store Management with their concerns and special requests - Process sales transactions accurately - Administer transfer requests including the shipping and receiving of merchandise and filing of incoming and outgoing packing slips in corresponding files - Ensure merchandise purchased is properly cleaned, price tag removed, packaged in its corresponding box and gift wrapped if requested - Ensure appraisals are documented and mailed out on a timely basis for new purchases done at store level. Our ideal candidate has… - A minimum of two (2) years of retail sales experience; luxury retail and/or jewelry experience is preferred - A minimum of two (2) years of experience in an administrative role; - Is goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success; - Strong team values - Great interpersonal and communications skills - Good organization and learning skills - Computer literate (MS Office). Our promise of delight In return for your commitment to excellence, we offer… - Competitive earnings - Innovative and unique training programs - Employee discounts Within the Birks Group, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships. Come join us, and let your true self, shine!

What you’ll do

Requirements

The ideal candidate must have at least two years of retail sales experience and two years of administrative experience. Strong organizational skills, computer literacy in MS Office, and a commitment to excellent customer service are required.