Inbound Sales Representative

Job summary

The Inbound Sales Representative will convert inbound inquiries into closed rentals and sales by qualifying customer needs and providing accurate quotes. They are responsible for maintaining CRM records, handling objections, and delivering a professional customer experience across phone, email, and live chat.

Job details

Who is Make Space Storage? Make Space Storage (www.makespacestorage.ca) is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 65+ locations with a broad range of storage solutions for personal, business and commercial needs. We currently operate in all provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and making storage simple for our clients. We continue to expand our operational footprint through building new locations, acquiring new locations and expanding services throughout our market. We offer competitive salaries, company paid benefits, and paid time off. We believe that having fun is essential to our overall success! Who We Are Looking For – Job Description Are you passionate about sales and love closing deals? Join one of Canada's fastest-growing storage companies where every inbound call is an opportunity to help customers find the right storage solution. We're looking for a confident sales professional who enjoys building relationships, overcoming objections, and turning inquiries into completed rentals. We are looking for an experienced Inbound Sales Representative to join our on-site customer contact team in Vaughan, Ontario. You will respond to inbound phone, email, and live-chat inquiries, identify customer needs, provide quotes, overcome objections, and convert qualified leads into completed storage rentals and purchases. As we continue expanding across Canada, we're looking for someone who wants to grow with us. Key Responsibilities Convert inbound inquiries into closed rental and sales opportunities. Qualify customer needs and recommend the right self-storage, portable storage, or vehicle storage solution. Provide accurate quotes and follow up quickly on open leads to improve conversion. Identify upsell opportunities, including moving supplies, premium options, and additional services. Build rapport, handle objections, and guide customers confidently from inquiry to booking or purchase. Deliver a professional customer experience across phone, email, and live chat. Maintain accurate CRM notes, contracts, invoices, payments, and customer records. Share customer feedback and sales insights that can improve service, pricing, and processes. Required Qualifications Experience in inside sales, inbound sales, call centre sales, retail sales, or a similar customer-facing sales role. Proven ability to close sales and follow up on leads with urgency. Strong communication, active listening, and objection-handling skills. Strong attention to detail when preparing quotes, agreements, payments, and CRM updates. Preferred Qualifications French language skills are an asset. Experience selling storage, moving, logistics, rental products, or managing high-volume inbound leads. What Success Looks Like You consistently convert qualified inbound inquiries into completed rentals or purchases. Customers receive timely, accurate, and professional support from first contact through close. CRM records are complete, current, and useful for follow-up and service continuity. Performance & KPI Accountability Performance is measured by sales conversion, revenue contribution, lead follow-up, and customer satisfaction. Work Schedule On-site, reporting to the Vaughan, Ontario office. 7-day operation from 8:00 a.m. to 8:00 p.m. EST; evenings and weekends required. Salary Range $55,000 to $60,000 per year. Equal Opportunity Employer: We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals. Use of Artificial Intelligence: We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.

What you’ll do

The Inbound Sales Representative will convert inbound inquiries into closed rentals and sales by qualifying customer needs and providing accurate quotes. They are responsible for maintaining CRM records, handling objections, and delivering a professional customer experience across phone, email, and live chat.

Requirements

Candidates must have experience in inside sales, call centre, or retail sales with a proven ability to close deals and follow up on leads. Strong communication, active listening, and attention to detail are required for managing contracts and customer records.

Benefits

• Company paid benefits
• Paid time off

Listed skills

• Objection Handling · Preferred
• Communication · Preferred
• Lead Qualification · Preferred
• Upselling · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Inbound sales
• Call centre sales
• Retail sales
• Lead qualification
• Objection handling
• Customer relationship management
• CRM software
• Communication
• Active listening
• Sales conversion
• Upselling
• Contract management
• Invoice processing
• Payment processing
• Overcoming Objections
• Inside Sales
• Lead Follow-Up
• Inbound Calls
• Inbound Sales
• Rapport Building
• Accountability
• Time Off Management
• Talent Sourcing
• Active Listening
• Artificial Intelligence
• Customer Relationship Management
• Decision Making
• Customer Service
• Closing (Sales)
• Sales
• French Language
• Selling Techniques
• Invoicing
• Key Performance Indicators (KPIs)
• Retail Sales
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Logistics
• Retail
• Inbound Sales Representative
• Call Center Sales Representative
• Contact Centre Salespersons
• Telemarketers