Bilingual Dispatcher

Job summary

Coordinate freight movement across the network to ensure efficiency, cost-effectiveness, and on-time performance. Act as the primary point of contact for drivers and partner with terminal staff to plan trips and manage shipment billing.

Job details

Company DescriptionFor over 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions to clients across North America. Our success is built on innovation, safety, and a strong dedication to reliable, on-time delivery. If you know where you’re headed, we have the training and career development opportunities to help you get there.Job DescriptionAre you a master multitasker who thrives in a fast-paced environment? Manitoulin Transport is seeking a Bilingual Dispatcher to join our Central Dispatch operations team. In this critical role, you will be the heartbeat of our freight movement, coordinating logistics across our network to ensure maximum efficiency, cost-effective freight movement, service standards, and on-time performance. This is a fast-paced, high-energy, operational role where no two days look the same. Because our network runs 24/7, you’ll need the flexibility to work rotating shifts, including days, nights, weekends, and holidays.Key Responsibilities:Support Central Dispatch in executing and coordinating freight movement across the network to service terminals efficiently.Act as the primary point of contact for drivers, consistently answering phones to provide hook-up information, departure times, delay updates, and operational support.Partner with terminal dock staff and managers to plan trips and determine the most efficient and cost-effective freight movement.Handle electronic shipment billing, manifest trailers, and strip freight from manifests as required.Maintain and update multiple shared Google spreadsheets.Coordinate and book hotel rooms for drivers and issue purchase orders as required.Track shipments and assist customers after hours when Customer Service is closed.Work effectively in a fast-paced, time-sensitive environment and perform other duties as assigned.QualificationsQualifications:Bilingual in French and English (required).Strong computer skills with the ability to comfortably navigate and switch between multiple digital systems.Detail-oriented with strong multitasking and organizational skills, and the ability to prioritize multiple tasks simultaneously.Able to work under pressure in a high-call-volume environment.Comfortable spending the majority of the shift on the phone.Asset Qualifications (Not Required):Familiarity with the Manitoulin network and equipment.Knowledge of Dangerous Goods regulations.Knowledge of Hours of Service legislation.Why Join Manitoulin Transport?:This is a high-energy, operational role essential to keeping our network fluid. We offer a comprehensive training program to set you up for success, a supportive team environment, and the opportunity to grow your career with an industry leader.Additional InformationSalary based on experience What we offer:Competitive WagesComprehensive Benefits ProgramProfit Sharing OpportunitiesTuition ReimbursementOpportunities for growth and advancement

What you’ll do

Coordinate freight movement across the network to ensure efficiency, cost-effectiveness, and on-time performance. Act as the primary point of contact for drivers and partner with terminal staff to plan trips and manage shipment billing.

Requirements

Must be bilingual in French and English with strong computer skills and the ability to multitask in a high-pressure environment. Flexibility to work rotating shifts, including nights, weekends, and holidays, is required.

Benefits

• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities For Growth And Advancement

Listed skills

• French · Preferred
• Customer service · Preferred
• Training · Preferred
• staff · Preferred
• Energy · Preferred
• Development · Preferred
• Logistics · Preferred
• Time · Preferred
• Billing · Preferred
• efficiency · Preferred
• Customer · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• French Language
• English Language
• Logistics Coordination
• Multitasking
• Organizational Skills
• Computer Proficiency
• Time Management
• Communication Skills
• Freight Movement Planning
• Electronic Billing
• Google Spreadsheets

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative

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