Service Manager

15 Haley Road, Antigonish, NS, B2G 2E7 Great teams need great leaders. We're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership. We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results. Purpose The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment. Responsibilities As a leader of service operations, the Service Manager will: Maintain a safe environment and ensures customer satisfaction Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results Ensure all manufacturer warranty procedures are followed by service department staff Utilize business systems to create and monitor work/repair orders Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates Create schedules and staffing requirements, and assign jobs based on priority and technical skill set Monitor department efficiencies, operational budget, and expenses Actively participates in recruiting, staffing and development of training plans for all service department staff Requirements 3+ years of experience in a managerial role (Shop Foreman, Lead Hand, Supervisor, etc.). Above average computer skills (Microsoft Office etc.) A proven ability to effectively communicate with team members to achieve desired results. A basic understanding of service department financials, and the capability to analyze and interpret internal reports. Experience in the agricultural, heavy equipment, or related industry considered an asset. What We Offer Full-Time Employment Opportunity for Advancement within a Progressive Organization A Competitive Compensation Package which includes: Salary Bonus Family Health Benefits Company Pension Plan Boot Allowance Online Healthcare Employee Recognition Program Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail. Please submit your resume today! Only candidates selected for further consideration will be contacted. Apply to this Job

The Service Manager directs the service team to maximize performance and maintain high customer satisfaction within a busy branch environment. Key duties include managing staffing, monitoring operational budgets, and overseeing manufacturer warranty procedures.

Candidates need over 3 years of managerial experience in a shop or supervisory role and above-average computer skills. Experience in the agricultural or heavy equipment industry is considered an asset.

• Salary • Bonus • Family Health Benefits • Company Pension Plan • Boot Allowance • Online Healthcare • Employee Recognition Program

• LeadershipPreferred
• Microsoft OfficePreferred
• Financial analysisPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Service Operations Management
• Staff Scheduling
• Budget Monitoring
• Customer Satisfaction
• Warranty Procedures
• Recruiting
• Employee Coaching
• Microsoft Office
• Financial Analysis
• Technical Skill Assessment
• Quote Creation

• Management & Leadership
• Agriculture
• Manufacturing
• Trades
• Customer Service & Support

Minimum experience

3+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level