Bilingual Disability Calculation Analyst

Job summary

The analyst is responsible for calculating and coding disability benefit offsets and managing overpayment recoveries within the internal system. They must also communicate clearly with plan members to explain benefit adjustments and negotiate repayment plans.

Job details

The National Life, Disability & Wellness Team is looking for a self-motivated Bilingual Calculation Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. You will have good understanding of group disability contract language, and the impact various sources of income have on disability benefits. Responsibilities: Calculate and code offsets and the adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefit in internal system (Navigator). Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing. Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary. Proceed with claim recoveries in Navigator. Qualifications: Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages. Experience in disability benefit calculations. Strong mathematical skills. Proficiency in MS Office suite (e.g. Outlook, Excel, Word). Able to read and interpret group insurance contracts and apply their provisions. Exceptional communication skills, both oral and written. A capacity for constant learning from both success and failure. Open to change and continuous improvement. Bilingualism (English and French) is required. Proficiency in both languages will be required to support clients from various provinces outside of Quebec. Experience with Navigator is an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $41 400,00 CAD - $69 000,00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

What you’ll do

The analyst is responsible for calculating and coding disability benefit offsets and managing overpayment recoveries within the internal system. They must also communicate clearly with plan members to explain benefit adjustments and negotiate repayment plans.

Requirements

Candidates must possess strong mathematical and customer service skills, with the ability to interpret complex group insurance contracts. Proficiency in MS Office and bilingualism in English and French are required for this role.

Benefits

• Health insurance
• Dental insurance
• Mental health benefits
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• AD&D insurance
• Adoption/surrogacy benefits
• Wellness benefits
• Employee assistance plan
• Retirement savings plans
• Pension plan
• Global share ownership plan
• Paid time off
• Statutory leaves

Listed skills

• MS-Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Negotiation · Preferred
• Data analysis · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Disability benefit calculations
• Mathematical skills
• MS Office
• Outlook
• Excel
• Word
• Contract interpretation
• Customer service
• Communication skills
• Negotiation
• Bilingualism
• Claim recovery
• Data analysis
• Problem solving
• Empathy
• Workplace Inclusivity
• Time Off Management
• Bilingual (French/English)
• Information Gathering
• Self-Motivation
• Microsoft Excel
• Mental Health
• Multilingualism
• Calculations
• Customer Service
• Communication
• Continuous Improvement Process
• Financial Education
• International Finance
• Mathematics
• Microsoft Outlook
• Microsoft Office

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Disability Analyst
• Compensation / Benefits Analyst
• Government Social Benefits Officials
• Compensation, Benefits, and Job Analysis Specialists

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