Disability Case Analyst/Case Manager

Remote Canada If you’re a healthcare or insurance professional looking for a career that blends clinical insight, analytical thinking, and human connection, this could be the role that transforms your career. As a Disability Case Analyst/Case Manager, you will support plan members across Canada guiding them through illness, injury, and recovery while helping them reclaim independence, dignity, and a path back to work. This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making and measurable outcomes. This isn’t just about managing claims, it’s about guiding recovery journeys. You’ll use your healthcare knowledge, emotional intelligence, and problem-solving skills to assess medical, functional, vocational, and psychosocial factors, design recovery and return-to-work strategies, balance compassion with sound decision-making, and partner with clients, employers, and healthcare providers to achieve sustainable outcomes. Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims. Position Responsibilities: * Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. * Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner. * Assessing claims based on contractual, medical, and vocational barriers. * Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready. * Writing letters to communicate pertinent benefit related information based on analytical reasoning. * Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions. Qualifications: * Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. * A college or university degree in a healthcare program or equivalent work experience is considered an asset. * Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. * Knowledge of disability management and/or group benefits is an asset. * A background in a health-related field is advantageous. * Comfortable and skilled in handling both incoming and outgoing calls. * Excellent organizational and prioritization skills are critical for handling diverse tasks. When you join our team: * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. This posting supports an ongoing hiring initiative for existing and/or future vacancies. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html [https://www.manulife.com/en/about/our-story.html]. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com [hr@manulife.com]. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $51,975.00 CAD - $86,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com [hr@manulife.com] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com [hr@manulife.com] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement [https://careers.manulife.com/global/en/talentacquisitionprivacystatement].

Manage a dedicated caseload of disability claims by assessing medical, functional, and vocational barriers to facilitate sustainable return-to-work outcomes. Collaborate with plan members, employers, and healthcare providers while maintaining service level agreements and delivering complex benefit decisions.

Requires a background in healthcare or insurance, with a college or university degree in a healthcare program being an asset. Candidates should possess strong decision-making skills under tight deadlines and proficiency in English and French is an asset.

• Health Insurance • Dental Insurance • Mental Health Insurance • Vision Insurance • Short-Term Disability Insurance • Long-Term Disability Insurance • Life Insurance • AD&D Insurance • Adoption/Surrogacy Benefits • Wellness Benefits • Employee/Family Assistance Plans • Retirement Savings Plans • Pension • Global Share Ownership Plan • Paid Time Off

Identified from the job description. Confirm important requirements above.

• Case Management
• Disability Management
• Clinical Insight
• Analytical Thinking
• Emotional Intelligence
• Problem Solving
• Medical Assessment
• Vocational Assessment
• Return-to-Work Strategies
• Bilingualism
• Organizational Skills
• Prioritization
• Decision Making
• Communication
• Relationship Management
• Claims Handling

• Healthcare
• Finance & Accounting
• Human Resources
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 30, 2026

Posting language

English

Working hours

40 hours per week