Disability Specialist, Training & Development

Original job posting

The Disability Specialist will plan, develop, and deliver training programs while managing disability case management duties and return-to-work support. They will also identify training gaps, maintain curriculum, and provide feedback to learners and leadership to ensure continuous improvement.

Job details

We’re looking for a Training Specialist who will make a difference to our customers through superior training development and delivery. The ideal candidate will have disability case management experience with a focus on health recovery, support and return to work. You’ll also possess a strong background in training delivery with experience in program design and development. You’ll be joining a dispersed national team of dedicated disability management trainers. This role reports directly to the Associate Manager of Training and Development on the National Best Practices team. Key Accountabilities Plan, analyze, develop, deliver and support learning centric training programs to multiple audiences, in multiple locations/time zones Create/maintain training curriculum and materials Develop/support development of on-line recorded and eLearning modules Identify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategies Provide feedback to learners and leaders Track and report training data A subject matter expert in adult learning theories and practices Participate in team/department project work Assist with coaching and RTIW duties as needed Identify training risks and collaborates to initiate risk mitigation process Plan, monitor and evaluate training success through multiple levels of training evaluations Facilitate learning through various strategies and methods Research and implement leading-edge training and development practices Document processes and procedures on Manusource Qualifications: Disability Case Management experience across all benefits lines an asset, STD or LTD is required. Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.​ Customer focused with very strong listening skills Accountable and seeks win-win solutions Highly organized and analytical Always focused on continuous improvement Embraces and can influence change Fosters and maintains collaborative working relationships Superior influence, negotiation, and relationship management skills Knowledge of agile and change management methods Proficient and flexible in balancing multiple changing priorities in a demanding, deadline driven environment. Creative, innovative with strong technical aptitude Strong coaching and mentoring abilities Knowledge and experience in remote training Able to document and communicate complex ideas in a simplified way Extensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case Management Well-developed knowledge of the disability industry Analytical, research, problem solving and decision-making skills Knowledge in Adult Learning theories and practices The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

What you’ll do

The Disability Specialist will plan, develop, and deliver training programs while managing disability case management duties and return-to-work support. They will also identify training gaps, maintain curriculum, and provide feedback to learners and leadership to ensure continuous improvement.

Requirements

Candidates must have extensive experience in disability case management, specifically with STD or LTD benefits, and a strong background in adult learning and training delivery. Proficiency in English is required, with bilingualism in French considered an asset for supporting diverse client needs.

Benefits

• Health insurance
• Dental insurance
• Mental health benefits
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• AD&D insurance
• Adoption/surrogacy benefits
• Wellness benefits
• Employee/family assistance plans
• Retirement savings plans
• Pension
• Global share ownership plan
• Paid time off
• Holidays
• Vacation
• Personal days
• Sick days

Listed skills

• Coaching · Preferred
• Negotiation · Preferred
• Change Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Disability case management
• Training development
• Adult learning theories
• Program design
• Instructional design
• Coaching
• Mentoring
• Return to work (RTW) planning
• Needs analysis
• E-learning
• Data reporting
• Influence
• Negotiation
• Relationship management
• Change management
• Agile methodology
• Training Delivery
• Influencing Skills
• Workplace Inclusivity
• Program Design
• Relationship Management
• Ability To Meet Deadlines
• Time Off Management
• Bilingual (French/English)
• Risk Mitigation
• Information Gathering
• Needs Assessment
• Research
• Adult Education
• Mental Health
• Case Management
• Change Management
• Decision Making
• Customer Service
• Continuous Improvement Process
• Training And Development
• Disability Management
• Financial Education
• International Finance
• Innovation
• Problem Solving
• Listening Skills
• Mentorship
• Balancing (Ledger/Billing)
• Technical Acumen

Job areas

• Human Resources
• Education
• Healthcare
• Management & Leadership
• Consulting
• Disability Specialist
• Curriculum and Instructional Designer / Developer
• Education Methods Specialists
• Instructional Coordinators