Mortgage Underwriter - West

Job summary

The Mortgage Underwriter will review residential mortgage applications to ensure they meet internal guidelines and exercise sound financial judgment in granting loans. They will also manage file documentation and maintain clear communication with sales partners throughout the underwriting process.

Job details

The Mortgage Underwriter - West will be reporting to the residential mortgage origination Regional Manager. The individual's expertise will contribute to our goal of making Manulife Bank competitive in the industry by providing the best service in the industry. Position Responsibilities: Review documents submitted by sales partners to identify and decision whether documents adhere to internal guidelines. Ensure files are properly documented for reporting. Excellent communication skills with our sales partners. Ability to process a high work volume of files with attention to detail. Manage the underwriting of residential mortgage applications. Exercise sound financial judgment in granting loans within delegated limits. Manage your files with appropriate communication while working closely with the salesperson associated with the file. Required Qualifications: Minimum 2 years’ experience in mortgage underwriting. Strong attention to details. A goal-oriented individual motivated to achieve performance goals. Strong customer service and decision-making skills. Ability to work in a dynamic team environment and handle several tasks simultaneously. Excellent written and communication skills. Sound knowledge of Manulife banking systems. Identify and solve issues requiring a high degree of judgment and recommend solutions. Overtime during peak season is a requirement. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, British Columbia - Full Time Remote Working Arrangement Remote Salary range is expected to be between $55,125.00 CAD - $91,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

What you’ll do

The Mortgage Underwriter will review residential mortgage applications to ensure they meet internal guidelines and exercise sound financial judgment in granting loans. They will also manage file documentation and maintain clear communication with sales partners throughout the underwriting process.

Requirements

Candidates must have a minimum of 2 years of experience in mortgage underwriting and strong attention to detail. Excellent written and verbal communication skills, along with the ability to handle high work volumes and make complex decisions, are required.

Benefits

• Health insurance
• Dental insurance
• Mental health support
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• AD&D insurance
• Adoption/surrogacy benefits
• Wellness benefits
• Employee/family assistance plans
• Retirement savings plans
• Pension
• Global share ownership plan
• Paid time off

Listed skills

• Attention to detail · Preferred
• Communication Skills · Preferred
• Decision Making · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Time management · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mortgage underwriting
• Financial judgment
• Attention to detail
• Communication skills
• Decision-making
• Customer service
• Problem solving
• Data analysis
• Time management
• Teamwork
• Mortgage Loan Origination
• Workplace Inclusivity
• Time Off Management
• Information Gathering
• Underwriting
• Mental Health
• Decision Making
• Customer Service
• Communication
• Mortgage Loans
• Sales
• Financial Education
• International Finance
• Loans
• Mortgage Underwriting
• Detail Oriented
• Goal-Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Mortgage Underwriter
• Credit and Loans Officers
• Loan Officers

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