Senior Platform Reliability Engineer

Senior Platform Reliability Engineer Join Manulife Global Wealth & Asset Management (GWAM) and help power critical cloud platforms that enable data, analytics, and AI across the organization. We're looking for a Senior Platform Reliability Engineer to lead the reliability, performance, and evolution of our Azure-based platform ecosystem, including Kubernetes, CI/CD pipelines, and modern PaaS services. What You'll Do Manage and enhance Azure Kubernetes Services (AKS), Azure PaaS resources, and CI/CD pipelines. Deploy, support, and optimize services such as APIM, Redis, Key Vault, PostgreSQL, AI Foundry, and Storage. Partner with development teams to onboard and troubleshoot applications in Azure environments. Build and maintain Infrastructure as Code using Terraform, Helm, Flux, and GitHub Actions. Drive platform reliability, automation, security, and operational excellence. Leverage AI and automation to improve efficiency, reduce costs, and enhance platform operations. Participate in a 24/7 on-call rotation supporting business-critical services. What We're Looking For Hands-on experience with Azure Cloud, AKS, CI/CD pipelines, and Infrastructure as Code (Terraform). Experience supporting and administering cloud-native platforms in production environments. Knowledge of Kubernetes, Helm, GitHub Actions, and Azure PaaS services. Understanding of platform monitoring and observability tools such as New Relic, Azure Monitor, or ADX. Experience with Agile delivery practices and strong troubleshooting skills. Passion for automation, continuous improvement, and emerging AI technologies. Excellent communication and collaboration skills. Preferred Technologies Azure: AKS, APIM, Redis, Key Vault, Data Factory, Functions CI/CD: GitHub, GitHub Actions, Terraform, Helm, Flux Monitoring: New Relic, Azure Monitor, ADX Databases: PostgreSQL, MongoDB, Cosmos DB, Azure SQL, SQL MI Why Join Us? You'll have the opportunity to work with cutting-edge cloud and AI technologies, influence the future of a large-scale enterprise platform, and collaborate with talented teams across technology, data, and business domains while driving meaningful business impact. Ready to build highly reliable, scalable cloud platforms that power the future of Wealth & Asset Management? Apply today. Provide your feedback on BizChat The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Lead the reliability and performance of an Azure-based platform ecosystem, managing AKS, PaaS resources, and CI/CD pipelines. Drive operational excellence through automation, security, and participation in a 24/7 on-call rotation.

Requires hands-on experience with Azure, Kubernetes, Terraform, and cloud-native production environments. Candidates should possess strong troubleshooting skills and a passion for automation and emerging AI technologies.

• Health Insurance • Dental Insurance • Mental Health Insurance • Vision Insurance • Short-term Disability Insurance • Long-term Disability Insurance • Life Insurance • AD&D Insurance • Adoption/Surrogacy Benefits • Wellness Benefits • Employee/Family Assistance Plans • Retirement Savings Plans • Pension • Global Share Ownership Plan • Paid Time Off • Vacation Days • Personal Days • Sick Days

• PostgreSQLPreferred

Identified from the job description. Confirm important requirements above.

• Azure Cloud
• Azure Kubernetes Services (AKS)
• Terraform
• CI/CD Pipelines
• GitHub Actions
• Helm
• Flux
• Azure PaaS
• New Relic
• Azure Monitor
• PostgreSQL
• Infrastructure as Code
• Observability
• Agile
• Automation
• Troubleshooting
• Influencing Skills
• Cloud-Native Computing
• Workplace Inclusivity
• Pipelines
• Influencing Without Authority
• CI/CD
• Azure Data Factory
• Azure Kubernetes Service
• Time Off Management
• Infrastructure as Code (IaC)
• Information Gathering
• Azure Cosmos DB
• Agile Methodology
• Artificial Intelligence
• Data Analysis
• Asset Management
• Microsoft Azure
• Mental Health
• Business Continuity Planning
• Communication
• Continuous Improvement Process
• Financial Education
• Github
• International Finance
• Scalability
• MongoDB
• Operational Excellence
• Operations
• Platform As A Service (PaaS)
• Redis
• Reliability Engineering
• SQL (Programming Language)
• Troubleshooting (Problem Solving)
• Collaboration

• Technology
• Software
• Engineering
• Data & Analytics
• Finance & Accounting
• Platform Reliability Engineer
• Systems Engineer
• Software Developers
• Computer Systems Engineers/Architects
• Computer Occupations, All Other

Minimum experience

5+ years

Apply by

Aug 10, 2026

Posting language

English

Working hours

40 hours per week