Winter Co-op 2027 - Canadian Operations Management Intern

Job summary

The intern will assist with reviewing new account applications for accuracy and support account opening activities by following established operational guidelines. They will also monitor workflow queues, resolve application discrepancies, and maintain accurate records within internal systems.

Job details

Are you ready to gain meaningful experience while supporting a high-energy, high-volume team? With advisor referrals growing and RRSP season underway, our Retail New Accounts team is looking for additional support to help deliver a smooth onboarding experience. This is your opportunity to contribute, learn, and make an impact during an exciting time for the business. Position Responsibilities Assist with reviewing new account applications and supporting documentation for completeness and accuracy. Support account opening activities by following established procedures and operational guidelines. Monitor workflow queues and assist in maintaining service level commitments. Follow up on outstanding documentation and administrative requirements with internal business partners. Research and resolve basic application discrepancies, escalating complex issues as required. Maintain accurate records and update information within internal systems. Participate in team meetings, training sessions, and process improvement activities. Contribute to delivering an exceptional experience for Advisors, customers, and internal partners When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. As part of our co-op program, you will gain early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive. Application instructions: Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file. Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of October. Salary range is expected to be between: $43,875.00 CAD - $57,520 CAD The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term. The role being advertised is an existing vacancy. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid

What you’ll do

The intern will assist with reviewing new account applications for accuracy and support account opening activities by following established operational guidelines. They will also monitor workflow queues, resolve application discrepancies, and maintain accurate records within internal systems.

Requirements

Candidates should be students looking for a co-op opportunity with strong attention to detail and administrative skills. The role requires the ability to follow procedures, manage documentation, and collaborate effectively with internal business partners.

Benefits

• Flexible work environment
• Inclusion programs
• Early talent program access
• Professional development support

Listed skills

• Problem solving · Preferred
• Operations Management · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Data entry
• Workflow management
• Administrative support
• Documentation review
• Problem solving
• Communication
• Attention to detail
• Process improvement
• Record maintenance
• Process Improvement
• Workflow Management
• Research
• Energetic
• International Finance
• Information Gathering
• Workplace Inclusivity
• Service Level

Job areas

• Finance & Accounting
• Administrative
• Management & Leadership
• Retail
• Operations Management Intern
• Unclassified Specialized Occupation

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