Bilingual Assistant

Job summary

Support seasonal fundraising campaigns by guiding donors through the online donation site and receiving and processing donations by phone, email, online, and mail. Respond to basic donor inquiries, route complex or escalated issues to the appropriate team members, and provide additional clerical and customer service support.

Job details

Bilingual Assistant, Donor Services for charitable organization client, downtown Toronto. Marberg Job Number: 2897. Job Type: Temporary. Initial Term: October 1 2026 to January 31 2027. Existing Vacancy: Yes. Compensation: $23 per hour. Regular Work Hours: 9 am to 5 pm, not including 1 hour unpaid lunch break, Monday to Friday (35 work hours per week). Work Location: Hybrid, combination of 2 days remote-based and 3 days onsite at client's downtown Toronto office, near TTC station. Wednesdays are anchor days. Onsite work expectations subject always to client business requirements, and may change according to client business need. Responsibilities Summary: Support seasonal fundraising campaigns by assisting donors to navigate online donations site, and to receive and process donations via telephone, email, and online. Receive telephone calls from donors and respond to basic inquiries, triaging escalations or more complex calls to designated members of donor services team. Assist donors to navigate online donations site. Receive, process and respond to email requests received via online donations site. Process donor requests via email and regular mail. Process physical and scanned mail from an online system. Take donations via phone. Triage any escalated or complex issues and calls to designated team members. Additional clerical and customer service support responsibilities as required. Qualifications: Education: Highschool Diploma or equivalent combination of work experience and education. Preferred Work Experience: Exposure to a fundraising, helpdesk or contact centre setting, through work, volunteer or school placement experience. Preferred Sector Experience: Experience with a not-for-profit, community services, charitable or volunteer association an asset. Technical and Language Skills Requirements: Strong data entry skills (will be tested). General proficiency and familiarity with MS Word, Excel and Outlook, and online databases (will be tested). Strong English written and reading comprehension skills including strong business writing skills, excellent spelling, grammar, proofreading and syntax (will be tested). Strong English conversational skills suitable for a diverse range of audiences, and professional telephone manners. Written and verbal fluency in French an asset (will complete a French fluency evaluation to be presented as bilingual). Task -Based Qualifications and Additional Attributes: Punctual, responsible, and reliable. Demonstrated record of professional conduct and character. Focused and able to work effectively with minimal direction and supervision, to prioritize tasks effectively, and to manage volume targets and due dates. Pleasant and courteous. Demonstrated commitment to client service and professional representation of the organization. Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy. Superior attention to detail, and organized, methodical approach to completion of tasks. Demonstrated ability to work well both independently and collaboratively, and liaise effectively with a wide and diverse range of internal and external stakeholders. Additional Requirements: Must be legally entitled to work in Canada, providing satisfactory documentation upon request. Ability to work both remotely and onsite, abiding by organization health and safety policies. Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities. Provision of certification of AODA and OHSA online training course completion prior to assignment start. Satisfactory Background Checks, Technical Skills Evaluations, Interpersonal Skills Assessment, and Employment References as required. Application Notes: We kindly request that you submit your resume immediately, as our client is moving quickly. Qualified applications may be contacted same day as date of application. We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted. Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range. Please note that for this position, Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com. Candidates are only contacted via official phone call, email, or LinkedIn message from Marberg Staffing. Please disregard any initial contact through other mediums such as text message. No AI tools are used to screen, assess or select employment applications. All candidate selection processes are performed by qualified recruiters. Marberg is committed to supporting workplace diversity and inclusivity, to reflect the demographic profile of all Ontarians. Applications are encouraged from equity seeking groups including people of colour, Indigenous people, individuals with disabilities, and people from the LGBTQ2S community.

What you’ll do

Support seasonal fundraising campaigns by guiding donors through the online donation site and receiving and processing donations by phone, email, online, and mail. Respond to basic donor inquiries, route complex or escalated issues to the appropriate team members, and provide additional clerical and customer service support.

Requirements

A high school diploma or equivalent combination of education and work experience is required; exposure to fundraising, helpdesk, or contact centre work is preferred, and nonprofit or community-sector experience is an asset. Candidates need strong data entry, English communication, customer service, and MS Office and database skills; French fluency is an asset, along with reliability, attention to detail, sound judgment, and the ability to work independently and collaboratively.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data Entry
• Donor Services
• Fundraising Support
• Customer Service
• Telephone Support
• Email Support
• Donation Processing
• Donor Inquiry Triage
• Written Communication
• Business Writing
• English Comprehension
• French Fluency
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Online Databases

Job areas

• Customer Service & Support
• Administrative
• Social Services